Join | Print Page | Contact Us | Your Cart | Sign In | Register
Webinar - Inside a Patient Simulation Lab: Learning from a Real Patient
Tell a Friend About This EventTell a Friend
 

Take a deep dive into a Patient Experience Simulation Lab to expose real life interactions. The Hillcrest Medical Center’s Office of Patient Experience collaborates with nursing, education and advocacy to analyze our customer service and patient care. Participants will hear insights toward enhancing competencies and presence at the bedside to eliminate human suffering.

6/26/2018
When: June 26, 2018
2:00 pm ET
Where: United States

« Go to Upcoming Event List  

Inside a Patient Simulation Lab: Learning from a Real Patient

Jamie Di Piazza-Rodriguez, MSW | Manager of Patient Experience, Languages Services, and Patient & Family Relations, Hillcrest Medical Center

June 26, 2018, 2:00-3:00 PM ET

Take a deep dive into a Patient Experience Simulation Lab to expose real life interactions. The Hillcrest Medical Center’s Office of Patient Experience collaborates with nursing, education and advocacy to analyze our customer service and patient care. Participants will hear insights toward enhancing competencies and presence at the bedside to eliminate human suffering. 

Learning Objectives

  • Summarize the purpose and impact of creating the PX Simulation Lab.
  • Define and demonstrate heart to heart communication focused on self-awareness and the human experience.
  • Identify 3 benefits of understanding the patient’s perspective in improving your skill in patient experience delivery.

Learn More about Hillcrest Medical Center:

For nearly 100 years, Hillcrest Medical Center has been a hospital leader providing an environment of hope, health and healing to Tulsa, Oklahoma. Hillcrest Medical Center is a 691-bed hospital located in midtown Tulsa, and offers a wide range of inpatient and outpatient services including maternity, cardiology, emergency, burn care, orthopedics and surgery.


Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org