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Webinar - Empathy Reinvented for the Resistant or Misunderstood Healthcare Professional
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Empathy isn't a new topic, but helping people that don't inherently see the value of it, or naturally have the skill to express it, can be challenging. Empathy must include 3 key elements to be interpreted positively. During this session you won’t only learn, but will apply the 3 elements of empathy.

3/22/2018
When: March 22, 2018
2:00 pm ET
Where: United States

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Empathy Reinvented for the Resistant or Misunderstood Healthcare Professional

Lisa Bruhn, CPXP, Patient Experience Educator, Marshfield Clinic Health System
Jami Kaiser, CPXP, Patient Experience Educator, Marshfield Clinic Health System

March 22, 2018, 2:00-3:00 PM ET

Empathy isn't a new topic, but helping people that don't inherently see the value of it, or naturally have the skill to express it, can be challenging. Empathy must include 3 key elements to be interpreted positively. During this session you won’t only learn, but will apply the 3 elements of empathy.  

Learning Objectives

  • Define the framework necessary for empathetic statements to be received well.
  • Describe how three key elements to communicating empathy can help the resistant or misunderstood healthcare professional connect with patients and their healthcare team.
  • Demonstrate the use of empathetic statements in situational examples.

Learn More about Marshfield Clinic Health System:

Six Marshfield physicians pooled their expertise in 1916 to form Marshfield Clinic, founding what has grown to be one of the largest private, multispecialty group practices in the United States. The Marshfield Clinic system is focused on patient care, research and education, putting their mission to ‘Enrich Lives’ into action.


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