Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

Engage the Community

PX Connect is an online community to improve communication among peers, offer a forum for exchanging ideas and allow members to benefit from the experience of others.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Interconnected: An Exploration of Improvement Efforts Connecting Patient Experience and Communication

Published in collaboration with the Academy of Communication in Healthcare, this paper explores the state of interpersonal communication practices in relationship to the patient experience outcomes in U.S. healthcare organizations.

Upcoming CPXP Prep Courses

Join The Beryl Institute’s PX Body of Knowledge faculty for an interactive prep workshop to review the four domains outlined in the job classification on which the CPXP examination is based. CPXP Workbook included.
Upcoming Events more

Webinar - Unconscious Bias: The Nexus between Awareness and Accountability

Webinar - Improving Patient Experience through the Adoption of an Accelerating Program

8/2/2018 » 8/23/2018
Certified Patient Experience Professional (CPXP) Preparation Course: Live Online (Aug. 2 - 23)

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092