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The Beryl Institute Patient Experience Blog
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Increasing the Value of The Beryl Institute Membership

Posted By Denise R. Weathers, Thursday, March 8, 2018
Updated: Thursday, March 8, 2018

For years, The Beryl Institute has offered the community a growing library of resources to support you in leading a positive patient experience effort for your organization. Over the past year, the Institute has experienced some major accomplishments highlighted in our 2017 Year In Review. As we continue the commitment to improving the human experience by offering value-added resources and services, the need for our members become ever so important. The question has become – how can The Beryl Institute best serve its members and the patient experience community?

Through our Annual Member Experience Survey distributed in December 2017, you helped us address this question by providing your much-deserved feedback. To highlight a few observations, we asked what you thought of the services that are being offered by the Institute. Similar to previous survey results, the top six most-valued and accessed member benefits are Publications, such as White Papers and Research Reports, Webinars, E- Newsletters (PX Monthly and PX Newslink), Learning Bites, PX Connect, the latest member benefit and the PX Conference.

Although the above-mentioned resources were rated as the most-valued resources, the one word that was consistent throughout the survey feedback and placed an even wider smile on our faces was “Community.” Relationships are considered by many to be the most important and satisfying aspect of life, and your partnership with The Beryl Institute provides you with a diverse global community of physicians, nurses, patient experience leaders, patient and family advisors, consultants, etc., in various healthcare settings, coming together to support one common goal…to improve the patient and human experience in healthcare. Community matters in patient experience and we must ensure it does for the power of the collection of voices in our movement and in the work, it calls us to do every day.

Community speaks to the heart of who we are and to the resources and opportunities we develop for you to engage in for learning, the collection and dissemination of ideas and the connection among peers such as your ability to connect in the recent addition of the online member community, PX Connect, and by attending the 2018 PX Conference, coming up next month April 16-18 at the Hyatt Regency Chicago.

The Power of community has also been elevated with the recent emergence of the PX Policy Forum and the newly formed Nurse Executive Council. To further increase the value of your membership, the Institute has or is taking steps to improve your member experience by providing:

 

Enhanced offerings for professional development and learning exploring how the Institute can elevate the partner organizations and speakers who present at its professional development learning areas such as webinars, PX Conference, Regional Roundtables and PX Grand Rounds; engaging and leveraging discussions in the online patient experience member community, PX Connect, to develop untapped content and resources; and, organizing content collaboration targets for specific areas we recognize may have some gaps such as Ambulatory Care, Physician Office Setting and Long-Term Care, to name a few.

 

 Increased member benefit awareness with enhanced communications highlighting targeted member benefits such as: Career Center, expanded volunteer opportunities and PX Connect, and include Patient Experience Continuing Education (PXE) credit offerings through most of the professional development and learning programs, pending approval.

 

Innovation, research and global presence by adding an Experience Innovation position to expand the Institute’s global landscape of groundbreaking advancements in the PX evolution.


It is our commitment to be that organization…that patient experience community that identifies and address your needs more effectively and one that provides an optimal suite of patient experience resources, products and services at the most affordable investment and value.

The Beryl Institute staff are here to serve you. We hope the continued focus on improving the resources, products and services display our commitment and our drive to showcase and support you and your organization on your patient experience journey.

Do you have ideas on how we could continue to increase the value of The Beryl Institute membership? Email me at denise.weathers@theberylinstitute.org with your ideas and suggestions.

 

Denise R. Weathers
Vice President, Membership
The Beryl Institute

Tags:  commitment  Community  community of practice  member benefit  member survey  member value  px connect 

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Announcing PX Connect: A New Member-Powered Virtual Patient Experience Community is Coming

Posted By Denise R. Weathers, Wednesday, September 20, 2017

The idea of community aligns strongly with the definition of patient experience that asserts patient experience across the entire continuum of care. This means to provide a true experience, you must think well beyond the physical nature of your facilities or practices to recognize the experience resides in the network of people that surround and are connected to your organization, both near and far. This is at its heart, the essence of experience. The experience you provide is a community story and one you must be willing to acknowledge, address and oftentimes, share.

The essence of patient experience thrives in much bigger ideas of community, which is why we have worked effortlessly in creating a true community of practice in The Beryl Institute itself. We recognize, through observation of the listserv discussions and feedback from member surveys, our members are seeking the option to engage with peers in a more personalized manner according to specific special interests, as well as an enhanced organized, streamlined way to discover, share and connect. As the Institute continues to grow and evolve, so does the communication and engagement needs of its patient experience member community. 

We listened and PX Connect, the Institute’s newest enhanced virtual patient experience community benefit, is coming soon, replacing the current PX Listservs.  Exclusively for members, this powerful virtual community will enhance the ways you engage, share and learn with the Institute’s patient experience community around the world. It has been designed with a simple focus: to share special-interest knowledge and resources through connection with your peers and other healthcare organizations focused on patient experience efforts to foster the creation of strong national and global networks.

The PX Connect community, will allow members to:

  • Easily search for content, viewing calendars of events and deadlines.
  • Share challenges and best practices in real-time.
  • Get direct access to current information and timely news. Search and contribute to the powerful Library of patient experience resource models and samples designed to generate ideas and save your peers and you time from reinventing the wheel.
  • Stay connected with participating Patient Experience Conference attendees and Learning and Professional Development course classmates.
  • Engage with committee members real-time.
  • View community content on any screen size or mobile device.
  • Receive special recognition for contributions to the PX Connect Community.
  • Create an instant infrastructure for patient experience communication across systems enabling their staff, key stakeholders, patients and family members to virtually engage, network and share knowledge through a private online community platform (Exclusive to Organizational Members).
  • And more!

The PX Connect community will support your patient experience resource solution needs—and to celebrate and share in your patient experience victories. The community will also provide you with a virtual high-five and a shared laugh.

Thank you for your continued support of the Institute. Membership with the Institute shows that your organization is committed to creating market distinction by supporting a culture where staff at all levels have access to patient experience resources, show their understanding that patient experience is an integration of quality, safety and service and display a commitment to provide the best in outcomes for those in our care.

If you have any questions about your membership, or wish to have your organization join our patient experience community, please feel free to contact me at denise.weathers@theberylinstitute.org.

 

Denise R. Weathers
Vice President, Membership
The Beryl Institute

Tags:  community  connection  member benefit  member value  membership  networking  px connect 

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The Member Experience Reflects the Patient Experience

Posted By Denise R. Brown, Wednesday, March 8, 2017

My pathway to The Beryl Institute was more personal than professional. An innovative experienced association executive with over 30 years of membership and marketing experience in the non-profit community was my experience detailed on my resume; however, being a mom of a now 24-year old daughter diagnosed with Multiple Sclerosis (MS) at the very young age of 13 is my personal patient experience backstory. Yes, I said 13. Unfortunately, she was the youngest to receive the diagnosis, and I was a mother not prepared mentally, emotionally and financially to deal with the journey that lie ahead. 

During that period, the Institute didn’t exist; however, I believe somewhere in the atmosphere, its creation was being conceived. Had it not been for the extraordinary care and education of the disease received from a multitude of facilities caring for and nurturing my daughter, we would not be in the place of peace and understanding where we reside to this day. Her MS is currently in remission and has been for the past 8 years. She’s living a full life independently working on her Master’s degree in Mental Health Counseling with the concentration on teens diagnosed with incurable diseases.

Since her diagnosis, my primary focus was to connect to organizations that provided a level of passion and patience for the community of individuals it serves that had a personal impact on my life. I was fortunate enough to connect with two…one, working for a counseling association for the past 10 years, to my current role which began on November 1, 2016, as Vice President, Membership with The Beryl Institute. In this role, focusing on the members’ needs, membership development, member satisfaction, member retention and acquisition efforts are my priority.

To gain insight into the membership of the Institute to ensure our members have the best membership experience possible and that our programs and events continue to exceed your expectations now and in the future, conducting a membership survey was essential. The survey addressed four broad areas:  

  • Member Demographics – Learn more about our members.
  • Perception of The Beryl Institute – Are we meeting your needs?
  • Membership Investment – Overall member satisfaction.
  • Challenges and Needs – What’s keeping you up at night?

We were encouraged by the strong participation from our members and look forward to implementing efforts that reflect your feedback. Here are a few highlights:

Demographics – The Institute’s membership is made up of members coming from across the continuum of care in primarily hospitals/healthcare systems; however, we are seeing growth in other areas and are excited by the opportunity to support the growing field of patient experience.

Perception – We are excited by how the community views the Institute and its valuable resources and that so many members want to spread the word about the Institute to their colleagues. Watch your emails in the coming months on how you can continue to be an Institute membership ambassador using a special resource toolkit designed to make talking about the benefits, products and services of the Institute a little easier.

Investment – The investment in the Institute supports the continued work of the patient experience community and the growing field. Improving the Value on Investment, which is those intangible assets of membership in Institute such as knowledge, processes, the organizational structure and ability to collaborate/network, will continue to be priority.

Challenges – Although faced with a variety of challenges, the common concerns were the patient’s experience, engagement of staff to physician and project time management.  Connecting to any one of the Institute’s Patient Experience Member Listservs provides a way of improving communication among your peers, offer a forum for exchanging ideas and allow you to benefit from the experience, knowledge and wisdom of others.

The information collected on the awareness of, use of, satisfaction with and perceived value or perceived importance of The Beryl Institute’s programs and services will provide the continued framework for assessing our current performance, modifying existing programs and services and the development of new offerings to deliver improved value to the patient experience community. 

The Institute is committed to being a leading organization that identifies and addresses member needs more effectively and one that provides an optimal suite of patient experience resources.

 

Denise R. Brown
Vice President, Membership
The Beryl Institute

Tags:  member value  membership  patient experience journey  personal experience  resources 

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