As we prepare to announce the Patient Experience Conference 2017 program this week, it occurs to me there is an important story to be told. The organizations represented, the content shared and the volume of submissions received is a microcosm of what we believe to be true about the patient experience movement.
First and foremost, we were humbled, honored and overwhelmed to receive a record number of submissions. The sheer volume informs us there is a lot of incredible work going on in healthcare to improve the patient experience. It echoes what we learned from the 2015 State of Patient Experience Study. Patient Experience matters and it remains a top priority for healthcare organizations with no sign of slowing down. It is a testament to this incredible community and all you are doing to positively impact experience excellence.
As the largest independent, non-provider or vendor hosted event, Patient Experience Conference brings together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. Our goal at the institute is to offer a program that is diverse in content and inclusive in perspective. The submissions received represent an amazing collection of relevant, innovative and tangible ideas that will benefit those at the beginning of their journey as well as those with extensive experience. The submission content received and the sessions available on the program are a living embodiment of what we are and what we have come to believe about patient experience and the movement.
We believe strongly that experience impacts clinical and financial outcomes, consumer loyalty and community reputation. In addition, we view the patient experience as an integrated experience that includes personal interactions, operational processes and superior amenities with people (patients, residents and family) at the center of all we do. When evaluating the experience received, consumers include the totality of the experience inclusive of clinical, safe and compassionate care. And finally, patient experience touches every aspect of how we define the patient experience reinforcing its four key elements regarding the power of interactions, the influence of culture, the impact on perceptions and how it touches across the continuum of care.
I would be remiss if I did not highlight an important aspect of the conference that reflects the evolution of patient and family involvement beyond asking them to fill out surveys. We know across the country healthcare organizations are involving and engaging patients and families in being partners in critical decision making. Patient and Family Advisory Councils are becoming a norm in healthcare and we are honored that a number of patients and families will be presenting at the conference.
We are in awe but not surprised that this amazing community has once again demonstrated its passion, commitment and dedication in taking the time to write their compelling story in hopes of sharing it with you during the three-day conference event. For those in attendance, we have no doubt you will have the opportunity to engage with your colleagues on all of what is the patient experience.
In closing, we want to thank all of you who submitted a proposal for the conference. We know that for those not selected it may have come with some disappointment. But, the conference is but one event, one opportunity to share and network. We look forward to exploring other mechanisms to share what you are doing to positively impact the experience for all.
Deanna Frings, MS Ed, CPXP
Vice President, Learning and Professional Development
The Beryl Institute