New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
Learn MoreWhether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
Learn MoreWe invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedThese foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWe define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig DeeperThe Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,”
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care
The latest release of PX Pulse points to affordability and access to hospitals and treatments as
Experts from around the globe in the field of patient and family partnerships explore what is
This paper identifies the critical reasons healthcare leaders today must invest in experience leadership and structure.
1pm ET / 12pm CT / 11am MT / 10am PT – The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices. The Patient Advocate Community has recognized a need for better processes and policies to shepherd personal
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement
April 16-May 7, 2024 (Tuesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. This workshop consists of four live, online facilitator-led sessions followed by a 30-minute optional question and answer period:
2pm ET / 1pm CT / 12pm MT / 11am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
12:00pm ET / 11:00am CT / 10:00am MT / 9:00am PT – Physicians are being called on by their leadership to help lead efforts to improve patient and family experience but often without giving the doctors the proper tools and resources to do it. We want to fill that gap. Members of The Beryl Institute’s
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges,
2pm ET / 1pm CT / 12pm MT / 11am PT – In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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