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Framing the Field of Patient Experience

The shifting consumer mindset and a growing global movement of professionals dedicated to experience excellence converged to set the foundation for the framing of patient experience as a true field of practice.

Committed to patient experience improvement, The Beryl Institute, Patient Experience Journal and Patient Experience Institute are sister organizations working together in providing a framework for supporting the development of the field of patient experience.
The global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. Community of Practice Serving 55,000 members and guests representing over 70 countries around the world Body of Knowledge Including over 280 recipients of Certificates in Patient Experience Leadership and Patient Advocacy Academic Research Including 117 articles with over 240,000 downloads by readers in over 200 countries and territories Professional Certification Representing over 500 designations to individuals from a spectrum of roles in healthcare across five countries Patient Experience Defined: The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. An independent, non-profit organization committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. An international, multidisciplinary, and multi-method journal focused on the research and proven practices around understanding and improving patient experience.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092