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White Papers include a series of informative and thought-provoking publications that dig into critical issues facing the healthcare industry today. Access to the full library of white papers offered is included with membership. Not a member? Join now.

Latest Publication


The State of Patient Experience 2017: A Return to Purpose

The full research report from the Institute's latest benchmarking study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence. The largest research of its kind, the study engaged almost 1,700 respondents from 26 countries representing six continents sharing the challenges and opportunities they are facing and the steps they are taking to address the patient experience.

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