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White Papers include a series of informative and thought-provoking publications that dig into critical issues facing the healthcare industry today. Access to the full library of white papers offered is included with membership. Not a member? Join now.

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Reflections from Patient Experience Professionals Impacted by Personal Healthcare Experiences Sharing healthcare experiences of eight patient experience professionals, this paper explores their personal stories and provides insight into how these experiences impacted them both personally and professionally. Their situations prompt a renewed focus on improving the patient experience and frame a plan for action in healthcare organizations globally. The paper opens with a special introduction from Wendy Leebov, Partner at Language of Caring. A lifelong activist for creating healing environments for patients, families and the entire healthcare team, Leebov is a breast-cancer survivor and has been a watchful and engaged family member through the prolonged, life-threatening illnesses of her sister, mother and friends.

 

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