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White Papers include a series of informative and thought-provoking publications that dig into critical issues facing the healthcare industry today. Access to the full library of white papers offered is included with membership. Not a member? Join now.

Latest Publication


Interconnected: An Exploration of Improvement Efforts Connecting Patient Experience and Communication

Published in collaboration with the Academy of Communication in Healthcare, this paper explores the state of interpersonal communication practices in relationship to the patient experience outcomes in U.S. healthcare organizations from data collected through an online survey with 112 respondents and qualitative insights from selected phone interviews. The paper focuses on understanding the present state of communication effectiveness within the patient experience context for doctors, nurses and teams, evaluates the success of efforts to address communication and elaborates on key points addressed in this study.

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