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White Papers include a series of informative and thought-provoking publications that dig into critical issues facing the healthcare industry today. Access to the full library of white papers offered is included with membership. Not a member? Join now.

Latest Publication


Structuring Patient Experience: Revealing Opportunities for the Future

This paper looks at the details of experience operations and provides a grounded look into not only what is being done, but also provides the opportunity for organizations to compare their efforts to others and/or seek potential new actions. Exploring the strategic components and considerations of what comprise an effective and successful patient experience effort, this paper includes data gathered from 230 organizations representing six countries in an online survey focused on Leadership Titles & Background Departments Titles, Size & Functional Areas, Patient and Family Advisor Engagement and Measurement and Investment.

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