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White Papers include a series of informative and thought-provoking publications that dig into critical issues facing the healthcare industry today. Access to the full library of white papers offered is included with membership. Not a member? Join now.

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Guiding Principles for Patient Experience Excellence This paper shares eight guiding principles, reflects on why they are critical components of successful patient experience efforts and offers examples of each principle in action. These principles offer strategic actions and tangible points of focus organizations can apply to drive efforts forward. Exploring the actions of successful organizations and the lessons learned from those striving for excellence, this paper represents foundational building blocks to organization effectiveness and a means to achieving sustained outcomes.

 

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