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The Beryl Institute Webinars
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Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with Premium and Organizational Membership to the Institute. Not a member? Join today.

Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar




December 13, 2-3 PM ET


Praise, Coach, Discipline: Giving Feedback to Others
Anita B Woodward, MBA, President, A. Woodward & Associates


Giving feedback is often hard to do. We forget to praise what we see as "expected” behavior, and we tend to avoid confrontation with people not performing up to par because we aren’t sure how to handle it, and we expect it will be difficult and emotional.This session covers the hows and whys of giving feedback.
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*This webinar is an encore presentation from the Patient Experience Conference 2016.


January 17, 2-3 PM ET


What Does Engaging with Patients Really Mean?
David Festenstein


Healthcare Professionals were amazed at David’s remarkable recovery after he suffered a stroke in 2008. During this webinar, David will take you through his recovery journey sharing specific examples of great patient centered care and highlight what his outstanding health care team did that produced his positive experience outcome. Participants will learn important skills on engaging patients and families in their own healthcare journey.
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February 21, 2-3 PM ET


Social Media: Opportunities and Challenges
Pamela Segura, MBA, Director of Patient Relations and Service Excellence, Cook Children’s Healthcare System


More than one thousand hospitals nationwide have embraced social media as a means of connecting with their communities. We will discuss how an integrated system can utilize Social Media to enhance the image, reputation, and awareness of its purpose through a variety of opportunities, and how some challenges are tackled through an algorithm designed by the collaboration between the Patient Relations and Public Relations departments.
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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org