|On Demand Webinar: The Role and Perception of Privacy and its Influence on the Patient Experience|
The Role and Perception of Privacy and its Influence on the Patient Experience
Presented by Susan Mazer, Ph.D., MA-HOS, MA, President and CEO, Healing Healthcare Systems, Inc.
This session is a follow-up to the recent white paper from The Beryl Institute that explores the results of a significant study exploring the implications of patient perceptions of privacy and the impact this has on the overall patient experience. It shares perceptions of patients as they reflected on what happened to them during care. The insights move us beyond the limiting constraints of considering privacy simply as a regulation, to better understand what ultimately matters to patients at the bedside as they engage in healthcare and create their own perceptions of experience. It provides practitioners a new lens through which to examine privacy and to explore the impact that can be created in every healthcare encounter. The webinar will take a deeper look into the actual experiences as described in this study translated into bedside events that may occur at your own hospital. There will be time for discussion and questions that will move the issues at hand into the core of improving the patient experience.Download the slides >>
Download the white paper >>