What Every CEO Needs to Know about Leading the Patient Experience
Kristin Baird, RN, BSN, MHA, President/CEO of Baird Group
Have you ever wished your CEO understood the challenges in achieving a consistent patient experience? Have you ever needed the help of your CEO but were afraid to ask? You have frustrations, but so does your CEO. After all, the buck stops there. This session is designed to help PXPs and CEOs to establish shared goals and communicate more effectively. Grab your CEO and other C-suite executives and ask them to join this targeted discussion. We’ll be looking at the patient experience from the C-suite and from the front line. We’ll share case examples from top performing organizations to learn what steps they have taken to work more collaboratively.
Download the slides>>
Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXE). Participants interested in receiving PXEs must complete the program survey.*
Click here to access the survey.
*Participants can claim PXEs and print out PXE certificates through Patient Experience Institute.This approved program offers PXE for two (2) years from the live broadcast date. PXE for this webinar is available through April 11, 2019.