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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features an expert guest who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to premium membership.

Upcoming Topic Calls

January 24, 2-3 PM ET

How do you effectively implement LEAN (PI Improvement methodologies) to support your patient experience efforts?
Jennifer Phillips, Innovation Director, Kaizen Promotion Office, Virginia Mason Medical Center, Seattle

Whether you’re using lean thinking or another quality improvement approach, how do you leverage the concepts and tools to deeply understand and improve the experience of patients and families? And do you have the right partnerships in place to make this the norm in your organization? 

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092