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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features an expert guest who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to members of The Beryl Institute.

Upcoming Topic Calls

May 8, 2-3 PM ET

How do you create meaningful huddles to help drive staff engagement, patient quality, and patient experience?
Shelly Barber, BSN, RN | Senior Manager of Patient Experience, Cone Healthcare


Daily shift huddles occur across the health care continuum and although we may have different focus areas, there are key practices that can increase staff engagement, facilitate quality focus and drive patient experience. Using huddles to offer reward and recognition, identify safety issues, address previous day’s barriers, and essentially “get the team’s head in the game” provide a layer of daily consistent communication between leaders and staff. Please join this call to discuss your best practices and learn how to enhance your current practice regardless of the care setting you work (acute care unit, emergency department, support department, ambulatory setting, etc).

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June 14, 2-3 PM ET

How are you utilizing patient and employee feedback and ideas to implement positive change?
Cathy Brandon, Regional Manager, Credentialing and CME & Service Excellence Team Member, Desert Oasis Healthcare
Kristi Vaughn, MBA, Director, Clinical Research & Service Excellence Team Member, Desert Oasis Healthcare

When a person feels like their ideas and input are valued, they also feel more cared for and dedicated to an organization. Hear from Desert Oasis Healthcare on what they did to establish an open communication line between us and our patients and employees. Join this call to discover simple, creative, and inexpensive techniques to implement within your organization to increase employee and patient satisfaction and engagement.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092