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Patient Experience Speakers Bureau
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Through the Patient Experience Speakers Bureau, we help connect meeting planners with professional speakers passionate about sharing the importance of patient experience with the healthcare community. This resource is available to members and guests of The Beryl Institute at no charge. Speaking fees and schedules to be coordinated directly with listed speakers.
We have categorized our speakers bureau by key focus areas. Click on a speaker below to learn more about their background and session topics or click on a category title for a list of speakers specializing in that key focus area.


Patient and Family Engagement

Matt Cavallo

At twenty eight years old, Matt seemingly overnight went from a fully-functioning, healthy man to someone who was numb from the waist down and unable to walk. Matt's patient experience presentation follows him from the initial onset of symptoms through the care continuum and adapting to a new life with a chronic illness.

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Tiffany Christensen

Tiffany Christensen approaches her work from the perspective of a life-long patient CF patient having received 2 double lung transplants and a professional patient advocate. She is a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare.

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Paul Alexander Clark

Inspired by decades as a patient, Paul Clark founded Curate.Health to strengthen patient-provider relationships through mobile technologies. Paul brings a unique approach to benefit any healthcare organization in the new era of pay for performance and accountable care.

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David Festenstein

David is a communication specialist, Coach and Professional Speaker who suffered a stroke in 2008 which left him paralyzed on his right side and unable to walk. He applied his communication training to drive his recovery process and made a remarkable recovery.

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Marcus Engel

Marcus is a professional speaker and bestselling author who’s messages provide insight and strategies for excellent patient care. He stresses that the patient's experience is key in satisfactory, competent and quality healthcare today.

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Andrew Gallan

Andrew teaches, researches, and advises organizations on designing services to improve patient experience. His personal mission is to capture and share patients’ perspectives of experiences with health care organizations in order to improve service delivery.

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Pam Greenhouse

Pam is a frequent speaker on the topic of engaging patients and families as partners in redesigning care delivery. She has co-authored 25 papers on patient and family centered care, healthcare outcomes, process assessment and organizational models in peer-reviewed journals.

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Margo Karsten

Margo is a senior executive with over 25 years of experience in healthcare and comprehensive experience in designing and implementing innovative process and structure in complex organizations.

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Carol Kivler

Carol is an experienced professional speaker, author, international executive coach/trainer and a passionate mental health advocate. A survivor of 4 bouts of treatment resistant depression, she shares her lived experience with all types of audiences.

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Barbara Lewis

Barbara speaks at national conferences on marketing topics, using two decades of knowledge, coupled with experience as a family member in the ICU with her dying sister, sharing recommendations for exceeding patient and family expectations.

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Katie Owens

As a Vice President for HealthStream’s and Practice Leader of HealthStream’s Engagement Institute, Owens oversees our expert coaches who are dedicated to improving the quality of the patient experience and engaging the workforce- because every patient deserves the best developed workforce.

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Charlonda Thrower

Charlonda is a talented trainer, speaker and mentor. Her compassionate spirit is contagious. As a Licensed Master Social Worker, she has been instrumental in addressing and overcoming the psychosocial barriers that often impede a patient’s medical success.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092