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Patient Experience Speakers Bureau
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Through the Patient Experience Speakers Bureau, we help connect meeting planners with professional speakers passionate about sharing the importance of patient experience with the healthcare community. This resource is available to members and guests of The Beryl Institute at no charge. Speaking fees and schedules to be coordinated directly with listed speakers.
We have categorized our speakers bureau by key focus areas. Click on a speaker below to learn more about their background and session topics or click on a category title for a list of speakers specializing in that key focus area.


Employee Engagement

Sahar Andrade

Sahar is a Diversity, Global Leadership & Culture Competence Speaker/Consultant and certified as an E-marketer and Social Media Strategist. Living and working with different people and cultures as well as years working for International Airlines, traveling all over the world left a great impact on Sahar.

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Beverly Begovich

Beverly is Practice Leader for Baptist Leadership Group, bringing over 30 years of experience in both clinical and management roles. She has facilitated organizational change in healthcare at organizations ranging from large academic medical centers to rural hospitals.

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Brooke Billingsley

Brooke Billingsley is a business entrepreneur, author and professional speaker offering a poetic balance of grounded professional knowledge and powerful personal story in bringing the patient experience to life. She provides a critical message with heart and thoughtfulness, leaving her audience both moved and inspired for action.

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Jill Golde

Jill brings over 20 years experience as a mission-driven consultant and trainer for a broad range of private and public sector organizations. An expert in organizational change and the patient experience, she is an inspiring, effective speaker, coach and team-builder.

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Vicki Hess

A highly regarded speaker, author, facilitator and consultant, Vicki shares her expertise in employee engagement as well as workforce and leadership development with healthcare organizations across the country. She has more than 30 years of hands-on business and healthcare experience.

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Liz Jazwiec

Liz Jazwiec, R.N. is a nationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across the country. Audiences describe Liz’s presentations as uplifting, motivational and fun, they respect her practical and experience-based style.

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Brian Lee

Brian Lee is one of North America’s leading experts in the field of Healthcare Patient Satisfaction and Change Leadership. He is the founder of Custom Learning Systems (CLS) and the HealthCare Service Excellence Conference. He is also a best selling author and has published more than 60 audio and video training programs

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Edward Leigh

Edward is a seasoned healthcare professional and a polished professional speaker. He is passionate about dramatically improving both the patient and employee experience. He is a prolific writer and author of the book, Engaging Your Patients.

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Gautam Mahtani

Gautam is the Co-Founder and Managing Partner of Customer Feedback Systems LP, a global provider of technology-driven Patient Experience Programs. His passion lies in integrating real world Loyalty principles and philosophies into organizations’ service cultures.

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Jake Poore

Jake spends most of his time in the trenches of healthcare, working side by side with clinical and non-clinical care team members on every step of the patient experience. As Founder and President of Integrated Loyalty Systems, Jake knows what it takes to create and maintain a world-class service organization.

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Carol Santalucia

Carol is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience. After 28 years in various service excellence and leadership roles at Cleveland Clinic, Carol began her own consulting practice.

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Dorothy Sisneros

Dorothy is a healthcare leader and consultant renowned for inspiring leaders to achieve breakthroughs in leadership effectiveness and the patient, family and employee experience. As a Partner in the Language of Caring, she has spearheaded breakthroughs in CAHPS scores with large health systems, hospitals, and medical practices.

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Charlonda Thrower

Charlonda is a talented trainer, speaker and mentor. Her compassionate spirit is contagious. As a Licensed Master Social Worker, she has been instrumental in addressing and overcoming the psychosocial barriers that often impede a patient’s medical success.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092