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Patient Experience Speakers Bureau
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Through the Patient Experience Speakers Bureau, we help connect meeting planners with professional speakers passionate about sharing the importance of patient experience with the healthcare community. This resource is available to members and guests of The Beryl Institute at no charge. Speaking fees and schedules to be coordinated directly with listed speakers.
We have categorized our speakers bureau by key focus areas. Click on a speaker below to learn more about their background and session topics or click on a category title for a list of speakers specializing in that key focus area.


Culture and Leadership

Sahar Andrade

Sahar is a Diversity, Global Leadership & Culture Competence Speaker/Consultant and certified as an E-marketer and Social Media Strategist. Living and working with different people and cultures as well as years working for International Airlines, traveling all over the world left a great impact on Sahar.

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Kristin Baird

Kristin brings over 35 years experience to the platform sharing her wit and wisdom gained through years as an RN, hospital executive, and as a nationally recognized thought leader on the patient experience. As a consultant, she has worked with hospitals, health systems, medical groups and long term care facilities all over the country helping them to understand and improve the patient experience.

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Anthony Cirillo

With more than 30 years of healthcare excellence and leadership, Anthony provides valuable content in an entertaining way. He ignited the patient experience movement, predicted several others and helps CEOs connect the dots in the complex healthcare world.

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Karen D. DeCuir-DiNicola

Karen has 29 years of public and professional speaking experience. The passion she exudes for changing the way people wait provides a great backdrop for her entertaining, engaging, motivational keynotes.

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Nancy DeZellar Walsh

Nancy is a successful health care executive with over 30 years experience in executive leadership roles, clinical operations, strategic planning, quality and process improvement. She shares her no-nonsense approach to improving care and service for patients and families.

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Linda Galindo

Linda has 20 years of experience as a keynote speaker and consultant specializing in healthcare. She speaks nationally on the topics of accountable leadership and creating the culture change to bring about an accountable healthcare organization.

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Jill Golde

Jill brings over 20 years experience as a mission-driven consultant and trainer for a broad range of private and public sector organizations. An expert in organizational change and the patient experience, she is an inspiring, effective speaker, coach and team-builder.

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Janiece Gray

Janiece is a gifted communicator and consultant who is passionate about communication and serving patients and families with more than 18 years of experience in patient care, healthcare administration and operations, performance improvement and patient experience.

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Vicki Hess

A highly regarded speaker, author, facilitator and consultant, Vicki shares her expertise in employee engagement as well as workforce and leadership development with healthcare organizations across the country. She has more than 30 years of hands-on business and healthcare experience.

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Liz Jazwiec

Liz Jazwiec, R.N. is a nationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across the country. Audiences describe Liz’s presentations as uplifting, motivational and fun, they respect her practical and experience-based style.

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Margo Karsten

Margo is a senior executive with over 25 years of experience in healthcare and comprehensive experience in designing and implementing innovative process and structure in complex organizations.

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Brian Lee

Brian Lee is one of North America’s leading experts in the field of Healthcare Patient Satisfaction and Change Leadership. He is the founder of Custom Learning Systems (CLS) and the HealthCare Service Excellence Conference. He is also a best selling author and has published more than 60 audio and video training programs

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Gautam Mahtani

Gautam is the Co-Founder and Managing Partner of Customer Feedback Systems LP, a global provider of technology-driven Patient Experience Programs. His passion lies in integrating real world Loyalty principles and philosophies into organizations’ service cultures.

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William J. Maples

Dr. Maples serves as Executive Director and Chief Experience Officer of The Institute for Healthcare Excellence and brings more than 30 years of experience to his work.

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Susan Mazer

A co-founder of Healing HealthCare Systems, Susan is a thought leader and knowledge expert on how the environment of care impacts the patient experience. Susan has been working with healthcare organizations for over 25 years.

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Katie Owens

As a Vice President for HealthStream’s and Practice Leader of HealthStream’s Engagement Institute, Owens oversees our expert coaches who are dedicated to improving the quality of the patient experience and engaging the workforce- because every patient deserves the best developed workforce.

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Randi Redmond Oster

Randi is a writer, engineer and mother who is a passionate advocate for patient management reform. Her Six Sigma skill set, engineering degree and compassion as a mom makes for compelling, engaging and valued sessions.

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Terri Ann Parnell

Dr. Parnell is a nurse and nationally recognized health literacy expert, award winning author and Principal and Founder of Health Literacy Partners LLC, a corporation that specializes in providing a tapestry of solutions to promote health equity by enhancing person-centered care, effective communication, and the patient experience.

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Jake Poore

Jake spends most of his time in the trenches of healthcare, working side by side with clinical and non-clinical care team members on every step of the patient experience. As Founder and President of Integrated Loyalty Systems, Jake knows what it takes to create and maintain a world-class service organization.

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Diane Rogers

Diane M. Rogers is CEO and founder of Contagious Change® LLC, and assists healthcare organizations in achieving organizational excellence through repeatable analysis, design and execution methodologies. She specializes in working with physician and nursing teams to create positive experiences.

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Carol Santalucia

Carol is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience. After 28 years in various service excellence and leadership roles at Cleveland Clinic, Carol began her own consulting practice.

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Dorothy Sisneros

Dorothy is a healthcare leader and consultant renowned for inspiring leaders to achieve breakthroughs in leadership effectiveness and the patient, family and employee experience. As a Partner in the Language of Caring, she has spearheaded breakthroughs in CAHPS scores with large health systems, hospitals, and medical practices.

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Colleen Sweeney

Colleen Sweeney is the creator of the renowned Patient Empathy Project and is widely considered the "Nation’s Chief Expert” on patient fears and empathy - solving the number 1 issue among all patients – Patient Fears. The end result: Rapid and transformation changes in healthcare organizations, consistently gaining rankings in the top deciles of patient satisfaction metrics.

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Lee Tomlinson

Lee is a C-level executive, customer service expert, author and cancer survivor. Following a recent battle with Stage 3 cancer, Lee has devoted his life to one mission: teaching healthcare professionals to provide more compassionate "service” to all of their patients, all of the time.

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Jason Wolf

Jason is a passionate champion for and recognized leader on patient experience. As President of The Beryl Institute he has led the growth of a global movement on patient experience improvement. A respected author and speaker on patient experience and high performance organization culture, he offers a powerful and practical message for organizations looking to refocus, reenergize or reach new heights.

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