Passionate champion and recognized expert on patient experience excellence, organization culture and high performance in healthcare.
President of The Beryl Institute, Founder & President of Patient Experience Institute and Founding Editor of Patient Experience Journal
Respected speaker, author and thought leader on patient experience excellence, high performance cultures, leadership and organizational change
Collaborative and visionary leader, known for building global partnerships and catalyzing efforts for healthcare improvement
Experienced healthcare executive, with cross-industry perspective
Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 40,000 members and guests in more than 50 countries and establishing the framework for the emerging profession of patient experience.
A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification.
Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA, working with over 45 facilities on improvement and change efforts. He also conducted groundbreaking research to identify the characteristics of high performance healthcare organizations.
Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement.
- What Matters in Patient Experience: A Case for a New Mindset in Healthcare
- Defining Patient Experience: Four Keys to Experience Excellence
- The ROI of Experience: Four Outcomes for Healthcare Success
- The 8 Guiding Principles for Patient Experience Excellence
- It’s Time to Give a "Tweet”: Social Media & the Patient Experience
- The State of Patient Experience: Five Strategic Keys to Success
- The Art of Balancing: Creating and Sustaining High Performance Healthcare Organizations
- Sustaining Patient Experience Success: The Power of Culture, Leadership, and People
Speaking Fee/Honorarium: Varies based on type of event
Travel Restrictions: None
Videos of Jason:
Defining Patient Experience
Patient Experience Centrality of Needs
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