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Speaker Profile - Colleen Sweeney
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Colleen Sweeney

Over 30 years experience in various healthcare roles.

Registered Nurse and Experienced Clinician

Member of the National Speaker's Association

Owner and Founder of Sweeney Healthcare

Creator of The Patient Empathy Project

Brief Bio and Relevant Credentials:

Colleen Sweeney is the creator of the renowned Patient Empathy Project and is widely considered the "Nation’s Chief Expert” on patient fears and empathy - solving the number 1 issue among all patients – Patient Fears. The end result: Rapid and transformation changes in healthcare organizations, consistently gaining rankings in the top deciles of patient satisfaction metrics in both Press Ganey and HCAHPS measures. The best news: Caregivers don’t have to work harder or longer to achieve these monumental results, and it gets even better… Reminding all of us WHY we chose this profession – reigniting our passion and commitment to caregiving excellence.

Her prior experience was as the Director of Innovation and Customer Service at a Midwestern hospital. During her tenure, this hospital consistently ranked in the top deciles of performance in both Press Ganey and HCAHPS measures of the patient experience. Her insights and initiatives were integral to the organization’s success. Colleen holds degrees in nursing and business, and a master’s certificate in project management.

Offered Presentations/Topics:

  • Keynote: What Patients Fear and Why We Need to Know
  • Keynote: Volunteers: The Secret Agents for Raising HCAHPS
  • Workshop: The Patient Experience Pyramid

Speaking Fee/Honorarium: Varies based on event type

Travel Restrictions: None

Videos of Colleen:

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
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