Over 30 years experience in various healthcare roles.
Registered Nurse and Experienced Clinician
Member of the National Speaker's Association
Owner and Founder of Sweeney Healthcare
Creator of The Patient Empathy Project
Brief Bio and Relevant Credentials: Colleen Sweeney is the creator of the renowned Patient Empathy Project and is widely considered the "Nation’s Chief Expert” on patient fears and empathy - solving the number 1 issue among all patients – Patient Fears. The end result: Rapid and transformation changes in healthcare organizations, consistently gaining rankings in the top deciles of patient satisfaction metrics in both Press Ganey and HCAHPS measures. The best news: Caregivers don’t have to work harder or longer to achieve these monumental results, and it gets even better… Reminding all of us WHY we chose this profession – reigniting our passion and commitment to caregiving excellence.
Her prior experience was as the Director of Innovation and Customer Service at a Midwestern hospital. During her tenure, this hospital consistently ranked in the top deciles of performance in both Press Ganey and HCAHPS measures of the patient experience. Her insights and initiatives were integral to the organization’s success. Colleen holds degrees in nursing and business, and a master’s certificate in project management.
Keynote: What Patients Fear and Why We Need to Know
Keynote: Volunteers: The Secret Agents for Raising HCAHPS
Workshop: The Patient Experience Pyramid
Speaking Fee/Honorarium: Varies based on event type
Travel Restrictions: None
Videos of Colleen:
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