International healthcare speaker and expert on patient-focused environments.
Vice President of HealthStream Engagement Institute, a division of HealthStream
Adjunct Professor in Healthcare Administration at the Univ. of North Florida
Lead Author, HCAHPS Imperative for Patient Centered Excellence
Over 10 years experience speaking and giving presentations internationally
Katie Owens, Vice President of HealthStream Engagement Institute, has made patient-centered excellence a priority since she embarked on a career in healthcare. With two decades of experience helping organizations achieve service and operational excellence, Katie has proactively worked to gather the skill set and knowledge base to effect positive change in the healthcare industry. As a member of the HealthStream Leadership team, she oversees our coaching practice and the growth of our patient experience solution.
Katie is passionate about helping organizations create an environment that is fully focused on the patient. As leader of HealthStream’s coaching practice, she is tasked with managing an expert group of experienced coaches who are dedicated to improving the quality of the patient experience. Katie is also an innovator in her field, constantly studying new ways to deliver patient-centered care.
Katie previously served on the leadership team of Baptist Health Care (BHC) in Pensacola, Florida, where she supported the system’s sustained journey to excellence. She was instrumental in growing Baptist Leadership Group into one of the most respected healthcare coaching practices in the country—Baptist Leadership Group was acquired by HealthStream in 2013, now known as HealthStream Engagement Institute.
Prior to her tenure at BHC, Katie served as the Director of Market Research for the Methodist Le Bonheur Healthcare system, where she successfully led HCAHPS implementation for five acute care hospitals. Her well-rounded experience includes tenure at a leading children’s healthcare system, a for-profit hospital, and a children’s hospital. She is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently working on her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in HFM Magazine and Hospitals and Health Networks. Katie is an internationally-recognized speaker and presents regularly at conferences for leading organizations, including the American College of Healthcare Executives, the Society for Healthcare Strategy and Market Development, and the Healthcare Financial Management Association.
Confidence in the Engagement of Your Patients
The culture Imperative: How Culture will Equip or Derail Your Performance Outcomes
Presence, Conviction and Grit: Workforce Confidence Impacts the Patient Experience – What we Know So Far…
Perspective is Everything: Evidence to Elevate Workforce Engagement
Resuscitate your Competencies to Improve the Patient Experience and Create Engagement
The CAHPS Imperative for Creating and Sustaining Person-Centered Excellence
Building Healthy Teams
Making the Commitment: Leading and Living the Culture
Speaking Fee/Honorarium: Varies based on event
Travel Restrictions: None
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