International healthcare speaker and expert on patient-focused environments.
Practice Leader of Baptist Leadership Group
Adjunct Professor in Healthcare Administration at the Univ. of North Florida
Lead Author, HCAHPS Imperative for Patient Centered Excellence
Over 10 years experience speaking and giving presentations internationally
With nearly 20 years in healthcare helping organizations achieve service and operational excellence, Katie's passion is creating an environment centered around the patient. As a Vice President for HealthStream’s and Practice Leader of HealthStream’s Engagement Institute, Owens oversees our expert coaches who are dedicated to improving the quality of the patient experience and engaging the workforce- because every patient deserves the best developed workforce.
She is an innovator in our field, constantly studying and applying new ways to deliver patient-centered care. She is an engaging, insightful speaker that will leave your leaders, staff and physicians with passion, a commitment to change behaviors and pragmatic tools to put the patient at the center of their work.
Ms. Owens previously served on the leadership team of Baptist Health Care in Pensacola Florida where she supported the system’s sustained journey to excellence. Prior to her tenure at BHC, Ms. Owens served as the Director of Market Research for the Methodist Le Bonheur Healthcare system, where she successfully led HCAHPS implementation for five acute care hospitals. Her well-rounded experience includes tenure at a leading children’s healthcare system, a for-profit hospital, and a children’s hospital. She is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently working on her second book about the importance of "speaking the patient’s language.” She is frequently quoted and has been published in Hospitals and Health Networks (H&HN), HFM Magazine and Hospitals and Health Networks. Ms. Owens is an internationally-recognized speaker who presents regularly at conferences for leading organizations, including the Beryl Institute, American College of Healthcare Executives, the Society for Healthcare Strategy and Market Development, and at the Healthcare Financial Management Association.
- The Common Sense Solution: Achieving Cultural Transformation through Staff Development
- From Novice to Expert: Five Ways to Elevate the Patient Experience through Competency
- Stop Talking about Talking - RELATE to Your Patients for Patient-Centered Communication
- CAHPS: An Imperative for Patient-Centered Excellence
- Excellence Across the Continuum of Care
- 5.1 Lessons Applied: Making the Commitment: Leading and Living the Culture
- From Measurement to Action
Speaking Fee/Honorarium: Varies based on event
Travel Restrictions: None
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