Experienced leader in driving transformational change in patient experience
2010 recipient of Houston Business Journal’s 40 under 40 Award for business leaders
Executive Vice President, Gelb Consulting, an Endeavor Management Company
Led firm to receive AMA Crystal Awards for the past six consecutive years
Brief Bio and Relevant Credentials:
John is an accomplished consultant having supported numerous nationally-recognized healthcare organizations to deliver exceptional patient experiences. He is an author, speaker and consultant serving organizations who are interested in learning more about the needs of their patients, physicians and employees to drive transformational change. John is also an adjunct professor of marketing at the University of Houston, C. T. Bauer College of Business, having served there since 2002. He is a frequent featured speaker on marketing strategy, experience mapping and brand equity research and has published numerous articles on these topics in marketing management and healthcare publications.
The Power of Patient Stories in Cultivating a Culture that Cares
Brand Management Impact on Patient Experience
Using Real-time Feedback Tools for Service Recovery
Experience Mapping Management for Revenue Growth
Speaking Fee/Honorarium: Negotiable
Travel Restrictions: None
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