Pioneer of breakthrough work in improving the environment of care.
President & CEO, Healing HealthCare Systems, Inc.
Member, American Gerontological Society
Author, multiple papers and publications
Expert in creating healing environments at the bedside, patient privacy and noise reduction.
Brief Bio and Relevant Credentials:
A co-founder of Healing HealthCare Systems, Susan is a thought leader and knowledge expert on how the environment of care impacts the patient experience. She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, elder care, and other related topics. Susan has also been featured on "Good Morning America” as a hospital noise expert. Susan earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. She was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology. She is also an adjunct faculty member of the Saybrook University College of Mind-Body Medicine. Susan graduated from Wayne State University and was born in Detroit, Michigan. Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, and Julio Iglesias. She is a member of the American Gerontological Society, Global Society for Arts in Health, Environmental Design Research Association (EDRA), Beryl Institute Speakers Bureau and Resource Advisory Council, Stanford Alumni Association, Wayne State University Alumni Association, and Cass Technical High School Alumni Association.
Programs are customized to meet the need of the organization. Examples include:
- Optimizing the Patient Experience: Music and Nature at the Bedside
- Curing the Noise Epidemic
- Orchestrating the Patient Experience
- Designing Environments that Heal
- Hierarchy of Privacy Needs: Impact on Patients Perceptions of Quality and Safety of Care
- Resolving the Dissonance: Making Change for a Path to a Better Future
Speaking Fee/Honorarium: Varies based on event type
Travel Restrictions: None
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