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Speaker Profile - Gautam Mahtani
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Gautam Mahtani
Gautam Mahtani

Gifted presenter who brings a cross-cultural insight and global perspective

Co-Founder and Managing Partner of Customer Feedback Systems LP

Loyalty Strategist and Entrepreneur

Net Promoter Certified Associate


Brief Bio:

Gautam is a Loyalty Strategist and Entrepreneur with businesses in the United States, Gibraltar and South East Asia. He is also the Co-Founder and Managing Partner of Customer Feedback Systems LP (CFS North America), a global provider of technology-driven Patient Experience Programs for Healthcare, Financial Institutions, Retailers and other service-focused Industries. His drive for helping organizations build deeper relationships with patients has led him to become a Net Promoter Certified Associate. His passion lies in integrating real world Loyalty principles and philosophies into organizations’ service cultures.

Offered Presentations/Topics:

  • How to Empower Staff to Better Serve Patients
  • How to Uncover and Remove the Roadblocks that Prevent Referral-Worthy Patient Experiences
  • Net Promoter for Healthcare: Understanding the Difference between Patient Loyalty and Patient Satisfaction
  • Creating High Velocity Patient Feedback Loops to Empower Staff thru Automated Nurse Rounding and Electronic Suggestion Boxes
  • How To Execute on your Patient Experience Strategy

Speaking Fee/Honorarium: Varies based on event

Travel Restrictions: None

Contact this speaker regarding available dates, fees, etc. by completing the form below. The speaker or their representative will respond to you directly.

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