Gifted presenter who brings a cross-cultural insight and global perspective
Co-Founder and Managing Partner of Customer Feedback Systems LP
Loyalty Strategist and Entrepreneur
Net Promoter Certified Associate
Gautam is a Loyalty Strategist and Entrepreneur with businesses in the United States, Gibraltar and South East Asia. He is also the Co-Founder and Managing Partner of Customer Feedback Systems LP (CFS North America), a global provider of technology-driven Patient Experience Programs for Healthcare, Financial Institutions, Retailers and other service-focused Industries. His drive for helping organizations build deeper relationships with patients has led him to become a Net Promoter Certified Associate. His passion lies in integrating real world Loyalty principles and philosophies into organizations’ service cultures.
- How to Empower Staff to Better Serve Patients
- How to Uncover and Remove the Roadblocks that Prevent Referral-Worthy Patient Experiences
- Net Promoter for Healthcare: Understanding the Difference between Patient Loyalty and Patient Satisfaction
- Creating High Velocity Patient Feedback Loops to Empower Staff thru Automated Nurse Rounding and Electronic Suggestion Boxes
- How To Execute on your Patient Experience Strategy
Speaking Fee/Honorarium: Varies based on event
Travel Restrictions: None
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