|Speaker Profile - Barbara Lewis|
While spending two weeks in the Intensive Care Unit with her sister, Barbara used her customer service expertise and focused on the hospital staff’s interaction with patients and family members. She created a document entitled, Joan’s Family Bill of Rights, which highlights areas of excellent care and offers suggestions for improving patient satisfaction, which can boost HCAHPS scores. Using her ICU experience as a springboard, Barbara speaks to hospital staffs about how they can exceed patient expectations while re-igniting their passion for compassionate care.
Since 2013, Barbara has been researching Patient and Family Advisory Councils (PFACs), interviewing and surveying hundreds of healthcare professionals about PFACs’ financial and safety impact on hospitals. She is a frequent speaker at international conferences on her PFAC research. Barbara authored a seminal document on PFACs entitled, Starting and Sustaining Patient & Family Advisory Councils: from Leadership Assessment to Success Metrics.
Barbara is Co-chair of the Beryl Institute’s Global Patient & Family Advisory Council. She is on the Kaiser Permanente Regional Member Advisory Council and the Patient Advisory Council. Barbara is the Managing Editor of DocCom, an on-line communication skills learning program, which was developed as a grant-funded project between Drexel University College of Medicine and The American Academy on Communication in Healthcare and which is used as the primary communication curriculum across many medical schools, resident programs and hospitals (39.75 AMA PRA Category 1 Credits™). She served as a member of Orthopedic Hospital’s Institutional Review Board (IRB) for seven years.
Speaking Fee/Honorarium: Varies based on event type
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