Over 25 years of progressive leadership experience in non-profit healthcare
Executive Director, Patient and Family Centered Care Innovation Center of UPMC
Member, National EngagingPatients.Org Advisory Board
Member, Standard Register Healthcare Advisory Board
Co-author of numerous peer-reviewed manuscripts
Pam Greenhouse has an MBA in Organizational Behavior and over 25 years of leadership experience in a variety of healthcare settings, including acute care, rehabilitation, outpatient and post-hospital care. As Executive Director of the PFCC Innovation Center, she is responsible for strategic and programmatic implementation and spread of the Patient and Family Centered Care Methodology and Practice (PFCC M/P) regionally, nationally and globally. She is also a frequent speaker on the topic of engaging patients and families as partners in redesigning care delivery.
Pam is currently the Executive Director of the PFCC Innovation Center of UPMC, a role in which she provides oversight of the continued refinement and expansion of the 6-step PFCC Methodology and Practice nationally and internationally — with a focus on viewing all care experiences through the eyes of patients and families to improve experiences and outcomes while reducing cost. She has co-authored 25 papers on patient and family centered care, healthcare outcomes, process assessment and organizational models in peer-reviewed journals.
- Engaging Patients in Redesigning Care Delivery: The Patient and Family Centered Care Methodology and Practice
- Deliver Ideal Experiences and Outcomes By Design: The Patient and Family Centered Care Methodology and Practice
- Improve Patient Experiences and Clinical Outcomes While Decreasing Cost: Six Easy Steps to Transforming Care Delivery
Speaking Fee/Honorarium: $500 - $1,000
Travel Restrictions: N/A
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