Recognized expert in patient/family experience and leadership development.
Director, Learning & Professional Development, The Beryl Institute
Expands numerous educational events and learning offerings focused on patient experience solutions
Leads the development of the Patient Experience Body of Knowledge courses
Brings physician leaders and champions together in forming the Physician Community of The Beryl Institute.
Deanna is a recognized expert in patient/family experience, leadership development and educational design. She has extensive experience as a senior strategist for improving the patient experience. Through her role as Director, Learning and Professional Development with The Beryl institute, she has helped shape the Institute’s learning strategy and led the development of the Patient Experience Body of Knowledge courses, a comprehensive learning framework that provides a clear path to delivering superior patient experience performance.
Prior to joining the Institute, Deanna worked at Wheaton Franciscan Healthcare, beginning her career as a respiratory therapist and holding a variety of leadership roles focusing on patient experience, strategic planning, operations, organization development, learning strategy and solution deployment. She holds a Master of Arts in education and instructional design.
With a passion and dedication to bringing together a variety of voices, experiences and perspectives from the Institute’s global community, Deanna has expanded the development of numerous educational events and learning offerings focused on patient experience solutions, proven practices and idea generation. She has a widespread and broad impact on improving the patient experience, leading the content selection for the annual Patient Experience Conference, facilitating regional roundtables and visiting healthcare organizations through the Institute’s On the Road series. Deanna has also been instrumental in bringing physician leaders and champions together in forming the Physician Community of The Beryl Institute.
- The Critical Role of Leadership
- What Matters in Patient Experience
- 8 Guiding Principles for Patient Experience Excellence
- The State of Patient Experience
Speaking Fee/Honorarium: Varies based on type of event
Travel Restrictions: None
Videos of Deanna:
The Critical Role of Leadership
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