Lynne Cunningham, MPA, FACHE
Speaker, Coach and Business Development Link for Studer Group
Over 40 years of healthcare experience
Author of several books and many journal articles on topics including: The Impact of Patient Satisfaction on Malpractice Exposure, Physician Involvement in Marketing and Marketing Best Practices in a Variety of Service Lines
With over 40 years of health care experience, including 29 years as a strategic planning and marketing consultant, Lynne is uniquely qualified for her role as both coach and national speaker. She has worked with hospitals, health systems, medical groups and Organ Procurement Organizations all over the country to define, measure and evaluate the perception of quality among patients, employees, physicians and the community. Lynne is the author of several books and many journal articles on topics including: the impact of patient satisfaction on malpractice exposure, physician involvement in marketing and marketing best practices in a variety of service lines. Prior to joining Studer Group, she was a staff administrator at Kaiser Permanente in Northern California and at Sutter Health.
Lynne works with health systems to create the roadmap and design of the Studer Group coaching model, which will be successful as each partner organization works with Studer Group to continue its service and operational excellence journey from good to great. A skilled facilitator with keen insight into group dynamics, Lynne is able to work individually with organizations to help them determine the best way to apply and integrate Studer Group processes as they create their own "fingerprint” for their cultural change journey.
- The Missing Ingredient: Effective Internal Communications
- Building Bridges Across Generations – Our Patients Require It
- Evidence-Based Leadership Overview
- Difficult Conversations
- Voice of the Customer
- highmiddlelow® Performer Conversations
- Calculating the Return on Investment of Great Service to Patients and Employees
- Accountability, Goal Setting and Goal Cascading
Lynne is also available for strategic planning sessions and patient experience focus groups.
Speaking Fee/Honorarium: Varies based on event.
Travel Restrictions: None
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