Speaker, Author and Entrepreneur Co-founder and CEO of Perception Strategies, Inc.
Author of The Perceptive Patient & Turn Your Customer On: 23 Ways to Motivate Employees & Make Your Customers Love You
CEO of the Leader in Healthcare Market Research and generator of 500,000 healthcare mystery shops reports and conductor of in-patient Interview/observations to improve HCAHPS scores
Brooke Billingsley is a business entrepreneur, author and professional speaker who engages audiences nationwide with her witty anecdotal style of "telling it like it is.” Brooke provides thought provoking insight as she shares her trifecta of knowledge as a past cancer patient, generator of 500,000 healthcare mystery shop reports, and conductor of hundreds of inpatient interviews that lead to improved HCAHPS scores. Brooke shares her emotional journey, many times through humor, as she continues to navigate her way through a healthcare system on the path to healing. Her unique perspective as a healthcare consultant, human behavioral expert and now as a patient provides attendees with strategies that personally impact the patient, aligns the organization with the patient’s goals, and conveys a message of inspiration. Relevant Credentials:
Brooke has spent seventeen years as the co-owner of Perception Strategies, Inc. a healthcare perception research company. She spent four years conducting clinical deep dives and ethnography studies and one year as a cancer patient. Brooke began speaking for the Make-A-Wish Foundation in 1995 as one of the seven speakers chosen for their national speakers bureau. She has been a member of National Speakers Association since 2005 and speaks 25+ times a year delivering keynote and inspirational speeches nationally and internationally.
The Emotional Side of Being a Patient
It Only Takes Two Minutes to Transition Your Staff From Task to Touch ™
Doctor, I Need a Dose of Hope, Please
Do You Practice the Four Habits of Individuals Who Live to 100?
Speaking Fee/Honorarium: Upon request.
Travel Restrictions: None
Video of Brooke:
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