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Patient Experience Week
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Overview Resources Events Celebrate PX Store


The Beryl Institute is pleased to provide materials and free resources to help you make Patient Experience Week a success in your facility.

"I am the Patient Experience" Card Template
PX Week Coloring Page

Suggested Patient Experience Week Activities

A positive way to enhance your organization's image, both internally and externally, is through special events. The following are a number of ideas to help promote awareness about your patient experience during Patient Experience Week.

Be sure to share photos from your events with The Beryl Institute, and we will share them with the patient experience community.

Kick Off Event
Hold a special kick-off event.

Show the The Beryl Institute's "I am the Patient Experience" video at the event. If your organization has their own video, now is also a great time to show it. Don't have a video? This week is the perfect opportunity to make one.

Open House
An open house is a good opportunity to introduce hospital employees and volunteers to the patient experience efforts taking place in your organization.

Checklist:

    • Contact Administration for guidelines and approval 4-6 weeks prior to open house
    • Contact Public Relations Director to help publicize event internally
    • Contact Food Services manager about refreshments
    • Send one invitation to each department and request to post
    • Create flyer announcing open house and post throughout the hospital one week before event
    • Send invitations to hospital auxiliary members
    • Arrange for giveaways
    • Have staff develop department exhibits

Education Seminar
This week can be a great opportunity to share educational resources on improving the patient experience.

Checklist:

    • Arrange for conference room to hold seminar
    • Arrange schedules so entire staff can attend seminar

Recognition Luncheon
A luncheon during Patient Experience Week is an excellent way to boost morale. Depending on your budget, you can have a potluck, a special luncheon prepared by your hospital’s dietary staff or a catered meal in a conference room. This is a good time for you or the hospital administrator to present recognition certificates to your staff.

Checklist:

    • Contact Administration for guidelines and approval 4-6 weeks prior to luncheon
    • Determine budget and decide on type of luncheon (contact Food Services Manager for suggestions)
    • Arrange for room if not having luncheon in your department
    • Invite hospital administrator and other key management as special luncheon guests
    • Arrange for special recognition certificates to be given to staff members

Patients’ Day
Let the patients in your hospital know you care by dedicating a day in their honor.

Checklist:

    • Contact Administration for guidelines and approval 4-6 weeks prior to event
    • Contact Nursing Unit Managers to alert them to date and time of patient visits
    • Contact Volunteer Coordinator and request assistance of hospital auxiliary

Physician Recognition
Patient Experience Week is a perfect opportunity to recognize the physicians you work with year round. Delivering a recognition certificate, accompanied by a poster, pen or a plant or flowers (budget permitting), is an excellent way to show your appreciation.

Checklist:

    • Contact Administration for guidelines and approval 4-6 weeks prior to event
    • Contact Medical Staff office to alert them about plans
    • Contact Volunteer Coordinator and request hospital auxiliary to help assemble and deliver packages

Target Audiences

Keep the following target audiences and supporters in mind when you choose your Patient Experience Week activities. Plan events during Patient Experience Week to recognize these special people. Applaud your team members and spread the word about patient experience improvement efforts made throughout your facility during Patient Experience Week.

Hospital Administration
Patient Experience Week is a great time to highlight the activities and accomplishments to your CEO, hospital administration and other administrative staff. This week provides an opportunity to increase awareness of the patient experience improvement efforts taking place not just in your facility but else where in healthcare

Patient Experience Staff

Highlight the work that your patient experience leaders and patient experience do every day. They deserve recognition for all the work they do. Use Patient Experience Week to let them know how much you value their contributions to improving the patient experience in your facility and spotlight those employees who do an outstanding job.

Physicians and Nurses
Good communication and cooperation with physicians and nurses is essential in providing a quality patient experience. Let your key clinical staff know how much you appreciate their support by recognizing those who contribute to improving the patient experience in your facility.

Ancillary Department Staff
There is not one department in your facility that does not impact the patient experience. This is the time to say thank you to these departments for their support and contributions.

Patients
Let your patients know about the work that you do for them beyond providing them with quality healthcare.

The Community
Use the week to share information and spread awareness in the community about the patient experience efforts.

Stay Connected

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org