From Lisa Hawthornthwaite, Sr. Patient Experience Specialist, Quality, Patient Safety and Patient Experience, London Health Sciences Centre
"This year we used the time to help spread the understanding that patient and family-centred care is our approach to providing the ideal patient experience at LHSC. We partnered with a few of our patient and family advisors (we have 109 now) to share their stories and this seemed to have an emotional impact inspiring our values of respect, trust and collaboration."
From Deb Puetz, RN, Patient Representative, Illinois Valley Community Hospital
From Rhonda Ramos, Patient Experience Manager, Hanover Hospital
"I loved Wendy Leebov’s idea to gather stories about how employees reduced patients’ anxiety! We set up a table this morning at our employee entrance and gave out free breakfast sandwiches to anyone who stopped to write down a story to share. If they needed more time to think, they can submit their stories online all week long. We will then give away a $25 gift card to the best story writer! So thankful for this networking opportunity and to Wendy for her willingness to share!"
From Suzanna Takiwa, Communications Team, Auckland District Health Board
"It was the first time ADHB has taken part and we were very happy with the way the week went. Our fellow Auckland DHBs also held a series of events. One of the initiatives we ran here at ADHB was the "I am the Patient Experience” campaign. We got some good engagement on this, so thanks, it was a nice simple and effective little tactic.
From Cherie Lytle Manager, Patient Experience, Marketing Department, Children’s Hospital & Medical Center Omaha
"This will mark our first Patient Experience Week celebration. I am so excited that I have to share. (Indulge me!) I’ve attached a couple of our Patient Experience Week items. The Appreciation PDF has been printed in a poster size that I’ve distributed to most of our teams.They will all sign it and add personal messages if they would like. They will display it in a prominent public place where our patients and families will see it on Thursday, April 30.
There's also a copy of our employee newsletter which details some of the fun activities we’ll have for patients. Each day also has a PX Challenge that ties back to our "I am the Patient Experience” pledge that we introduced this past fall. Those challenges are captured on the PX Challenge Flyer.
We also have a Patient Experience section on our YouTube Channel. So much happening, SO MUCH FUN!!"
From Glenda Nicolini, Service Excellence Manager, St. Vincent’s Medical Center Southside
"Here is our IMPX fair video that we did across the health system for St. Vincent’s Medical Center, Jacksonville, Florida. We had a fair for 3 hospitals and Physician Enterprise as you can see from the flyer early on in the video."
From Mary Jo Carter Administrative Specialist Patient Experience
"See the flyer attached for the events we've planned."
From Martie Moore, Chief Nursing Officer, Medline Industries, Inc.
"Patient Experience Week is an opportunity for us to take a pause, and in a way, center ourselves back to what is truly the heart of healthcare – care and compassion. As chief nursing officer at Medline, a leading provider of medical products and clinical solutions across the continuum of care, I am constantly looking for new ideas for improving systems of care and products around patient needs and satisfaction. Sometimes inspiration comes from looking back at lessons learned. Other times inspiration comes from looking ahead.
For this important week, I wanted to look ahead to the future of healthcare. So, I talked with nurse students and their educators from some of the best nursing programs in the country about patient experience. I wanted to know how it is being discussed in the academic and clinical practice setting. And, how our future clinicians are responding to the opportunities for improvement. I’m excited to share our conversations with you here and ask that you take a moment to think about how you can incorporate a more mindful approach to patient experience in your own practice."