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Patient Experience Grand Rounds
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Patient Experience (PX) Grand Rounds highlight leading efforts to positively impact the patient experience and bring the range of perspectives to the experience conversation in engaging executive, patient experience leader and patient and family voice. Participation in PX Grand Rounds is included with membership to the Institute. Not a member? Join today.

PX Grand Rounds provide an interactive opportunity to learn from those impacting or being impacted by experience efforts and walk away with specific recommendations and insights for action. Hosted by Jason Wolf, President of The Beryl Institute, PX Grand Rounds are held quarterly and lasts 60-minutes.

Through the sharing of a direct case from each organization, PX Grand Rounds presenters:

  • Share a proven practice or important experience and highlight the key elements of that effort
  • Provide insight into and reflection on what the critical elements of patient experience success comprise
  • Offer advice from their experience on what others can consider and do
  • Provides an opportunity for participants to ask questions as they engage in a collective dialogue about their shared experiences

PX Grand Rounds Archive


PX Grand Rounds I
Presentation topics and presenters included:

Patient Centeredness 2.0
David T. Feinberg MD, MBA, President and Chief Executive Officer, Geisinger Health System

Culture Matters and is a Predictor of Operational Excellence
Lyn Ketelsen MBA, RN, Vice President & Chief Patient Experience Officer, HCA Healthcare

A Patient and Family Advisory Council for Quality
Melissa Thompson, MBA, Patient Advisor, Memorial Sloan Kettering Cancer Center

> Access the replay


PX Grand Rounds II
Presentation topics and presenters included:

Creating a Care Signature
Marna Borgstrom,
Chief Executive Officer, Yale New Haven Hospital

Supporting Physicians for Excellent Patient Communication
Tony Padilla
, Chief Patient Experience Officer, UCLA Health System

Empowering Patients and Families to Make a Difference
Raman Krimpuri, Patient and Family Advisor, PFAC Co-Chair, The MetroHealth System

> Access the Replay


PX Grand Rounds III
Presentation topics and presenters include:

Mindful Healthcare: Patient Experience Starts with a Healthy Team
Scott Kashman, Chief Acute Care Officer, Lee Health

Open Space Technology – A Model for Engagement
Tammy Marshall, Chief Experience Officer, The New Jewish Home

Peer Rounding – A Safety Net to Patient Experience
Cathy Arsenault, Patient and Family Advisory Council, UNC Rex Hospital

> Access the Replay


Additional PX Grand Rounds to be announced soon.

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