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PX BOK Courses
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View an overview of the courses

Your path to improving patient experience starts here.

Developed by a community of over 400 patient experience leaders, Patient Experience (PX) Body of Knowledge courses are a comprehensive learning framework, providing a clear path to delivering superior patient experience performance.

Earn a Certificate in Patient Experience Leadership by completing all 15 courses and a Certificate in Patient Advocacy by completing 7 specific courses plus completion of the course, Introduction to Patient Advocacy and the Management of Complaints and Grievances.

Each course consists of three components:


On-demand learning session providing comprehensive content overview* (View a sample from the Service Recovery course)


Facilitated virtual classroom offering the ability to discuss practical application. For each course, the virtual classes will be offered on multiple dates and times. Class size is limited. View the Calendar

Ongoing Networking/Support

Listserv participation learning for ongoing support (optional)

*On-demand learning sessions can be accessed for 30 days following completion of all course or program requirements. Upon request, individuals registered for the Certified Patient Experience Professional (CPXP) exam may receive extended access to completed courses to assist in exam preparation.

Course fees per individual participant:#

  • Organizational
  • $2,000
  • $1,000
  • $2,500
  • $149
  • $1,200
  • $99
  • Premium
  • $2,400
  • $1,200
  • $3,000
  • $199
  • $1,800
  • $149
  • Standard
  • $2,650
    (includes 1 year membership)
  • $1,450
    (includes 1 year membership)
  • $3,250
  • $249
  • $2,050
    (includes 1 year membership)
  • $199
  • PXE's
  • 30 PXEs
  • 15 PXEs
  • 31 PXEs
  • 2 PXEs
  • 15 PXEs
  • 1 PXE

*Installment plans and system level volume pricing available.

**Both the Certificate in Patient Experience Leadership and Patient Advocacy.

Body of Knowledge Courses

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The Beryl Institute
3600 Harwood Road, Suite A
Bedford, TX 76021