|PX BOK Courses|
View an overview of the courses
Your path to improving patient experience starts here.Developed by a community of over 400 patient experience leaders, Patient Experience (PX) Body of Knowledge courses are a comprehensive learning framework, providing a clear path to delivering superior patient experience performance.
Earn a Certificate in Patient Experience Leadership by completing all 15 courses and a Certificate in Patient Advocacy by completing 7 specific courses plus completion of the course, Introduction to Patient Advocacy and the Management of Complaints and Grievances.
Each course consists of three components:
KnowledgeOn-demand learning session providing comprehensive content overview* (View a sample from the Service Recovery course)
ApplicationFacilitated virtual classroom offering the ability to discuss practical application. For each course, the virtual classes will be offered on multiple dates and times. Class size is limited. View the Calendar
Ongoing Networking/SupportListserv participation learning for ongoing support (optional)
*On-demand learning sessions can be accessed for 30 days following completion of all course or program requirements. Upon request, individuals registered for the Certified Patient Experience Professional (CPXP) exam may receive extended access to completed courses to assist in exam preparation.
**Both the Certificate in Patient Experience Leadership and Patient Advocacy.
Body of Knowledge Courses
Clinical Partnerships Coaching and Developing Others Communication: Leveraging the Patient Experience Through Effective Communication Cultural Competence and Diversity Employee Engagement Experience Design Healthcare Leadership and Management The History of the PX Movement Hospitality and Healing Services Metrics and Measurement Organizational Effectiveness Patient and Family Centeredness Policy and Regulatory Issues Service Recovery Technology Application