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Patient Advocacy Community Leadership
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The Patient Advocacy Community Leaders provide practical advice on strategy, growth opportunities and future plans for the community.#





Kim Pedersen
Administrative Director,
Patient Relations
Marianjoy Rehabilitation Hospital, part of Northwestern Medicine
Kim.Pedersen@nm.org



Carol Santalucia
Director of Service Excellence
Cleveland Clinic

santalc@ccf.org




Kate Clarke

Manager, Patient Relations/
Interpreter Services
Northwestern Medicine
Kate.Clarke@nm.org



Work Group Chairs

Advocacy

Carol Santalucia
Director of Service Excellence
Cleveland Clinic

Awards and Succession

Kate Clarke
Manager, Patient Relations/
Interpreter Services

Certification

Irene Zbiczak
Director, Patient Relations
Mills-Peninsula Health Services

Collaboration and Partnerships

Carol Santalucia
Director of Service Excellence
Cleveland Clinic

Education Toya Gorley
Director, Patient Experience
CHAMPS Patient Experience

Brenda Radford
Director, Guest Services
Duke University Hospital
Membership

Kim Pedersen
Administrative Director,
Patient Relations
MarianJoy Rehabilitation Center

Publications

Eve Devaro-Fowler
Director, Patient Advocacy
Bon Secours Baltimore Health System

Regional Communities

Sandra Sands
Senior Family Advocate
Texas Children's Hospital


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