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Member Spotlight - August 2015
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Tina Gaskell


Executive Partner, Performance Improvement Coach
TruthPoint
Naperville, Illinois
With over 25 years of health care experience, Tina has served as an authority and trusted advisor to health care executives in architecting cultures of excellence and journeys for sustained high performance. As an Executive Partner, Improvement Coach, Tina excels at guiding health care organizations through their patient experience improvement journeys. The results are accelerated improvements in employee and physician engagement, overall care quality and a greater patient experience.

WHAT IS YOUR MOST SIGNIFICANT ACCOMPLISHMENT IN YOUR ROLE?

My most significant accomplishment at TruthPoint has been helping numerous clients rapidly improve clinical, quality and patient experience outcomes. As a result, these clients are delivering better care to the patients they serve.

WHAT IS THE BIGGEST CHALLENGE YOU ARE CURRENTLY FACING?

My biggest challenge in my partnerships is helping leaders recognize what’s working well and to celebrate the successes. In healthcare we are often trained to spot problems and sometimes forget to celebrate our accomplishments. I aim to identify those areas for improvement and push my clients to take in the wins as these wins often keep teams motivated.

WHAT ARE YOUR VIEWS ON THE FUTURE OF PATIENT EXPERIENCE?

Our health care environment is challenged with doing more with less and getting better, faster. This pressure for efficiency and improvement also cascades down to the patient experience. It will continue to be imperative that we align and narrow priorities to become increasingly more efficient in accelerating improvement.

WHAT DO YOU DO FOR FUN WHEN NOT WORKING?

I am a fitness junkie. I box, run, bike and lift weights. I also love to read, travel and spend time with my family in Italy.

WHY DID YOU JOIN THE BERYL INSTITUTE?

As I support healthcare leaders nationwide, I am grateful to be a part of a leading organization and network focused on patient experience improvement.

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