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Member Spotlight - February 2015
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Maria Mancini

Maria Mancini


Director, Center for Education and Organizational Development
West Virginia University Healthcare
Morgantown, West Virginia
In her role, Maria is responsible for ensuring that organizational initiatives are aligned with key mission/vision, strategic plan and performance improvement plan. She is responsible for all of the education and training for the 6,000+ employees at her organization, ensuring that all employees have the skills and knowledge to move the organization forward. In addition, Maria is driving culture change through collaboration with their new Center for Excellence.

WHAT IS YOUR MOST SIGNIFICANT ACCOMPLISHMENT IN YOUR ROLE?

My most significant accomplishment has been the development of individual leadership development plans for the top 300+ leaders in our organization based on leadership competencies and designing key curriculum to address/align to these competencies, performance improvement goals, strategic plan, etc.

WHAT IS THE BIGGEST CHALLENGE YOU ARE CURRENTLY FACING?

The biggest challenge we are currently facing is ensuring the organization adopts and can sustain a patient centric model.

WHAT ARE YOUR VIEWS ON THE FUTURE OF PATIENT EXPERIENCE?

We want every employee, regardless of where they work or what they do, to understand that THEY are a caregiver and that the patient experience, is not their experience with the patient but rather, how the patient perceives their experience along the entire continuum of care.

WHAT DO YOU DO FOR FUN WHEN NOT WORKING?

I love to travel and my favorite venues are in Italy (Taormina, Florence and Calabria).

WHY DID YOU JOIN THE BERYL INSTITUTE?

I joined the Institute to learn as much as I can about the patient experience.

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