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Member Spotlight
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We recognize that none of the work we do would be possible without the contributions and commitments of our members. Each month we highlight one member to help you get to know other faces in the patient experience community.

We invite our members to share more about themselves with the community. Download the Member Spotlight template and send it along with a photo to Michelle Garrison, Director, Member Experience.

Michael Bennick, MD, MA, AGAF, FACP


Medical Director of the Patient Experience Chairman, Patient Experience Council
Yale-New Haven Hospital, Yale-New Haven Health
New Haven, Connecticut
In his role as the Medical Director of the Patient Experience at Yale-New Haven Hospital and as Chairman of the Patient Experience Council of the Yale-New Haven Health System, Michael is responsible for helping to create a signature healthcare experience that will improve the lives of our patients, families and caregivers.

Aaron Fox

Chief Experience Officer
Matagorda County Hospital District
Bay City, Texas
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Bryanna Gallaway

Director, Service Excellence
Stanford Health Care
Palo Alto, California
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Tim Travis

Co-Founder and President
TruthPoint
Minneapolis, Minnesota
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Tammy L. Marshall

Chief Experience Officer
The New Jewish Home
New York, New York
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CJ Merrill, MSN, RN, CPXP, NEA-BC, CPHQ

Patient Experience Officer
Mission Health System
Asheville, North Carolina
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Amanda Walker, CPXP, BSN

Vice President, Patient Experience
Heritage Biologics, Inc.
Lee’s Summit, Missouri
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Doug Della Pietra

Director, Customer Services and Volunteers
Rochester General Hospital
Rochester, New York
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Ayman S. BinNasser

Head of Medical Coordination, Patient Experience Implementation Team Member
King Abdullah Medical City
Makkah, Saudi Arabia
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Brandon Parkhurst MD, MBA

Medical Director, Patient Experience
Marshfield Clinic
Marshfield, Wisconsin
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Kim Pedersen

Administrative Director of Patient Relations
Marianjoy Rehabilitation Hospital
Wheaton, Illinois
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Jeff Fallon

President, North America
Oneview Healthcare Inc.
Pittsburgh, Pennsylvania
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Sheila K. Stevens

Patient Experience Coordinator
Mayo Clinic
Rochester, Minnesota
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Alpa Sanghavi, MD

Chief Quality and Experience Officer
San Mateo Medical Center
San Mateo, California
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Tina Gaskell

Executive Partner, Performance Improvement Coach
TruthPoint
Naperville, Illinois
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Portia Turner

Regional Patient Experience Manager
Carondelet Health
Kansas City, Missouri
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Kimberly Rath

Co-Chairman and Co-Founder
Talent Plus, Inc.
Lincoln, Nebraska
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Walter Rojenko

Corporate Director, Patient and Family Experience and Community Engagement
St. Joseph's Health Centre
Toronto, Ontario
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Kathy Leicester

Patient Family Partner Volunteer
Virginia Mason
Seattle, Washington
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Rick Evans

Chief Experience Officer
Massachusetts General Hospital
Boston, Massachusetts
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Maria Mancini

Director, Center for Education and Organizational Development
West Virginia University Healthcare
Morgantown, West Virginia
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Amy Windover

Director of Curriculum and Faculty Development
Cleveland Clinic Center for Excellence in Healthcare Communication
Cleveland, Ohio
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Julia P. Davis

Business Analyst, Experience Management
Sidra Medical and Research Center
Doha, Qatar
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Clayton Ipsen

AHCC Growth & Acquisition Specialist
Adventist Health / Central Valley Network
Hanford, CA
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Tom Jeffrey

President
SullivanLuallin Group
San Diego, CA
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Jacklyn Steinman

Respiratory Therapist
St. Elizabeth Healthcare
Edgewood, KY
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Yitka Graham

PhD Student and Academic Tutor
University of Sunderland
Sunderland, England
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Marcus Engel

Author and Speaker
ImHereMovement.org, NarrativeNursing.com
Orlando, Florida
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Stephanie Frederick, M.Ed., RN

Health Advocate/Educator/Improv for Health! Collaborator
StephanieFrederick.com
Tucson, Arizona
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Rhonda Ramos

Patient Experience Manager
Hanover Hospital
Hanover, Pennsylvania
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Dr. Julie A. Becker, DBA, RN

Vice President Patient and Family Experience
Wheaton Franciscan Healthcare
Glendale, Wisconsin
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Lisa T. Schiller

Director, Patient Relations and Service Excellence
Children's Hospital Los Angeles
Los Angeles, California
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Vicki Tiller, RN MSN

Manager, Concierge Services
NorthShore University HealthSystem
Glenview, Illinois
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Gerardo De Leon

Manager, Concierge Services
Harris Health System - Ben Taub General Hospital
Houston, Texas
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Frank Pikus

President
Towne Health
Stilwell, Kansas
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Michelle Flaum Hall

Assistant Professor in Clinical Mental Health Counseling
Xavier University
Cincinnati, Ohio
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Marsha Jennings

Director of Clinical Marketing
Eastern Virginia Medical School
Norfolk, Virginia
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Paul Westbrook

Vice President, Patient Experience
Inova Health System
Falls Church, Virginia
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Mary Koloroutis

Vice President of Consulting and Development
Creative Health Care Management
Minneapolis, Minnesota
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Kathy Stahl

Director of Customer Service
Advocate Christ Medical Center
Oak Lawn, Illinois
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Cathy Fiordalisi Smith

Manager, Service Excellence
CML HealthCare Inc.
Mississauga, Ontarioience Summit
Las Vegas, Nevada
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Deanna Frings

Director, Learning and Professional Development
The Beryl Institute
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Maria Kulma

Vice President Patient Services
East Texas Medical Center
Tyler, Texas
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Barbara Lewis

Founder
Joan’s Family Bill of Rights
Los Angeles, California
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Susan Warwick

Director of Volunteer Services and Guest Relations
Faxton St. Luke's Healthcare
Utica, New York
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Danny van Leeuwen

Independent Consultant
Health-Hats
Arlington, Massachusetts
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Joy Burch

Patient Experience Officer
Aultman Hospital
Canton, Ohio
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Jim Kirkbride

Director of Support Services -
Redmond/Prineville Campuses
St. Charles Healthcare System
Bend, Oregon
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Jerry Plows

Relationship-Based Care Coordinator and Assistant Director of Volunteer Services and Guest Relations
Faxton St. Luke’s Healthcare
Utica, New York
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Cynthia Hogan

Patient Experience Manager
Tenet Healthcare
Dallas, Texas
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Annette Ridenour

President
Aesthetics, Inc.
San Diego, California
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Nancy Jo Henkes

Director of Customer
Lakewood Health System
Staples, Minnesota
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Bernadette Brady

Centered Care
ACT Health Directorate
Canberra, Australian Capital Territory
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Josh Shapiro

Medical Student
Rush University Medical Center
Chicago, Illinois
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Katie Owens

Practice Leader
Baptist Health Care Leadership Group
Pensacola, Florida
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Rick Schilling

Director of Facility Management
Memorial Hospital
Belleville, Illinois
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Harita Reddy

Executive Master's Student, UCLA
Area of Focus: Health Care Administration
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Tony Padilla

Director, Patient Affairs
UCLA Health System
Los Angeles, California
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Nia Lendaris

Regional Vice President of Patient Care
St. Helena Hospital
St. Helena, California
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Rosemary Eldousoky

Subject Matter Expert –
Registration, Referrals & Scheduling
Sidra Research & Medical Center
Doha, Qatar
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Suzette Partridge

Patient/Visitor Experience Director
Anderson Regional Medical Center
Meridian, Mississippi
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Debbie Thomas

Senior Director, Patient and Resident Experience
Sodexo Health Care Division
Nashville, Tennessee
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Sheila A. Brune

Director of Service Excellence
CGH Medical Center
Sterling, Illinois
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Sally DeAngelis

Service Culture Manager
Lowell General Hospital
Lowell, Massachusetts
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Juan Luna

Guest Services Coordinator
Medical Center of Arlington
Arlington, Texas
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