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Patient Experience Grant Recipients
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The Beryl Institute offers an annual Patient Experience Grant Program to encourage and support research into the:

  • Value of focusing on the patient experience before, during and after care
  • Impact of customer service efforts on the healthcare experience
  • Influence of culture on the patient experience, service and outcomes

By recognizing these organizations and supporting their ongoing work in their individual areas of focus, the Institute hopes to cultivate ideas and strategies that can be shared across the industry. The Institute will publish a white paper or research brief on the outcomes of each study. Recipients will also present their findings at The Beryl Institute Patient Experience Conference.

Submissions for the grant and scholar program are currently closed. We will begin accepting 2018 grant program applications in late July 2018. View the previous year's guidelines and overview here.

2017 Patient Experience Grant Program Recipients

Alberta Health Services, Alberta, Edmonton, Canada
Training Patient/Family Advisors to Gather Real-Time In-Patient Experience Data: A Pilot Study within Alberta Health Services

Deakin University School of Nursing and Midwifery, Australia
Improving Older People’s Experience in Transitional Care: Evaluation of the TRANSITION Tool

Icahn School of Medicine at Mount Sinai, New York, NY
Improving the Patient Experience through Immersive Virtual Reality (VR) 

Memorial Regional Health, Craig, CO
Quietness of Environment

Narrows Institute for Biomedical Research & Educ., Inc. c/o VA NY Harbor Healthcare System, Brooklyn, NY 
Eliciting Patient Perspectives on Telehealth Care

Northwell Health, New Hyde Park, NY
Impact of Communication Skills Training on Physician Burnout and Patient Centeredness

Penn State Health Hershey Medical Center, Mechanicsburg, PA
Will the Integration of the Non-pharmacological Intervention of Essential Oil Use in the Vascular Surgery Patient Population Result in Improved Pain Management, Decreased Anxiety, and Decreased Opioid Use, and Improve the Patient Experience?

Saint Thomas Health, Nashville, TN
ED Admission to Inpatient HCAHPS Tactics

Seattle Children's Hospital, Seattle, WA
Parent Attitudes and Preferences Regarding Cost Discussions during Pediatrics Bedside Rounds

Stanford Health Care, Stanford, CA
Stanford Health Care's Resident Communication Assessment Program (ReCAP)

Unity Point Health, Des Moines, IA 
First Visit Patient Experience

University of Maryland, Baltimore County, Baltimore, MD
Person Centered Care: Definitions and Perceptions of Various Stakeholders

University of Pennsylvania, Philadelphia, PA
Speaking Wisely: Analyzing Patients’ Sentiments Towards Different Styles of Radiology Reports

University of Tennessee, Knoxville, TN
What is the Patient's Experience of Interprofessional Team-based Care: A Convergent Mixed Methods Study of Patients' Experiences in Federally Qualified Healthcare Centers in East Tennessee

2016 Patient Experience Grant Program Recipients

Chamberlain College of Nursing, Cleveland Campus, Kirtland, OH
Empathy Education in a Baccalaureate Nursing Program

Children’s National Health Network, Washington, DC
Best Practices Surrounding Medical Errors, Adverse Events and Conflict: Improving Physician Communication and Patient Experience

Dell Children's Medical Center of Central Texas, Austin, TX
The Impact of Artwork in a Pediatric Clinical Environment on Staff, Patients and Families

Kaiser Permanente Santa Rosa, Santa Rosa, CA
Explaining the Relationship Between Length of Stay and Patient Satisfaction

Marianjoy Rehabilitation Hospital, Wheaton, IL
Establishing Evidence-Based Benchmarks & Guidelines for the Field of Patient Advocacy

Madonna St. Jane de Chantal Long Term Care Services, Lincoln, NE
Increasing Social Connectivity of Nursing Home Residents with Their Care-giving Staff

Mayo Clinic, Rochester, MN
Integrating Patients and Families into the Clinical and Outcomes Research Process

Niagara Health, St. Catharines, Ontario, Canada
Researching the Added Value of Behavior Based Qualitative Experiential Data to a Survey Based Questionnaire in Establishing a Patient Experience Charter at the Walker Family Cancer Centre

Northwell Health, New Hyde Park, NY
Effectiveness of the Northwell Health, Communication Model, C.O.N.N.E.C.T., on Employee Engagement and Patient Experience

OSUCCC - James Cancer Hospital, Columbus, OH
James Inpatient Nutrition Services: Improving Patient Satisfaction

Saint Luke's Hospital, Kansas City, MO
Empathy Huddles

Stanford Health Care, Palo Alto, CA
Needs Assessment to Improve Patient Experience with Limited English Proficiency

UCSF Helen Diller Family Comprehensive Cancer Center, San Francisco, CA
Thoracic Patient Mapping Initiative

University of Michigan Health System, Ann Arbor, MI
Improving Patient Experience by Addressing Provider Compassion Fatigue

VHA Home Healthcare, Toronto, Ontario, Canada
Exploring Parent's Perceptions and Experiences of Client and Family-centred Care (CFCC) in Homecare: A Photovoice Study

2015 Patient Experience Grant Program Recipients

Columbia University, New York, NY
The Use and Effectiveness of Family Meetings in the Neonatal Intensive Care Unit

HonorHealth Scottsdale Shea Medical Center, Scottsdale, AZ
Can Patient Satisfaction with Foodservice Impact the Patient’s Overall Satisfaction with their Hospital Experience?

Jewish Home Lifecare, New York, NY
Integrating Person Directed Care into the Client Experience

Kaiser Permanente, Irvine, CA
Increase Quality and Efficiency of Nurse Leader Patient Rounding Using a Peer Feedback Process Medical

College of Wisconsin, Children’s Hospital of Wisconsin, Milwaukee, WI
Improving Patient Experience through QI Efforts Aimed at Improving Communication in a Pediatric Emergency Department

Michigan State University, Department of Family Medicine, East Lansing, MI
Patient Engagement in Primary Care Practice: Form, Function, and Outcome

Texas Health Harris Methodist Hospital, Cleburne, TX
The Impact of Including Hospitalized Patients in Morning and Evening Nursing Bedside Report on Anxiety and Perceptions of Patient Experience During Hospitalization

Tufts University School of Medicine, Boston, MA
The Impact of Including Hospitalized Patients in Morning and Evening Nursing Bedside Report on Anxiety and Perceptions of Patient Experience During Hospitalization

University of Ottawa, Ontario, Canada
Transition Interventions for Older Adults with Multiple Chronic Conditions

2014 Patient Experience Grant Program Recipients

BMCC, City University of New York - New York, NY
The Influence of Patient Engagement Factors on Access, Health Communication and Quality of Care

Butler Hospital - Providence, RI
Video Orientation to Enhance the Patient Experience

Carilion Clinic Hospice - Rocky Mount, VA
Post Hospice Committed Care Program

Emory University/Emory Healthcare - Atlanta, GA
Wait Times, Patient Perceptions and Their Impact on the Patient Experience in Radiology

Hospital for Sick Children - Toronto, ON
Piloting a Hospital-Based Tool for Parents of Children with Autism Spectrum Disorder

Lehigh Valley Health Network - Allentown, PA
Using Scripted Communications During Periods of Transformational Change to Increase Patient Satisfaction

McLeod Regional Medical Center - Florence, SC
Group Interaction for Pain Diversion in the Renal Patient

The Medical University of South Carolina Medical Center - Charleston, SC
The Impact of Healthcare Partner Seating on Patient's Perception of Care

MIT Sloan School of Management - Cambridge, MA
Hospital Transport Services: Implications for Patient Satisfaction

Yale-New Haven Hospital-St. Raphael Campus - New Haven, CT
Patients' Perception on Bedside Rounds

2013 Patient Experience Grant Program Recipients

Alegent Creighton Clinic - Omaha, NE
Scripting Evidenced Based Care to Increase Patient Satisfaction

Baptist Health South Florida - Miami, FL
Evaluation of an Innovative Multi-Strategy Approach to Kangaroo Care Promotion in the Neonatal Intensive Care Unit

Fairfax Family Practice Centers/George Mason University - Fairfax, VA
Explore the Relationship of Care Coordination in a Patient Centered Medical Home in Adults with Type 2 Diabetes

Liberty Health/Jersey City Medical Center - Jersey City, NJ
The Magic of Recovery

Joan's Family Bill of Rights - Los Angeles, CA
Medical School Focus on the Patient Experience

Methodist Le Bonheur Healthcare - Memphis, TN
Improving Doctor Communication through Culture Training: A Case Study on the Effect of Physician Culture Training on Patient Perceptions of Doctor-to-Patient Communication

Texas Health Harris Methodist Hospital - Fort Worth, TX
The Impact of Safe Zone Implementation to Improve the Hospital Experience of Patients in Isolation Environments

The Children's Hospital at Montefiore - Bronx, NY
Increased Nurse Presence at the Bed Side Makes a Difference in a Favorable Patient Experience

UCLA Health System - Los Angeles, CA
Improving Patient Satisfaction through Physician Education, Feedback and Incentives

UCLA Health System - Los Angeles, CA
Readmissions in the Era of Patient Engagement

University of Washington/Seattle Children's Hospital - Seattle, WA
Patient Experience Cycle for Electrophysiology Procedures

UT MD Anderson Cancer Center - Houston, TX
Identifying Patient Satisfiers and Dissatisfiers Regarding the Diagnostic Center Process

WellSpan Center for Mind-Body Health - Gettysburg, PA
Effects of a Mindfulness-Based Stress Reduction Program on Cardiac Outpatients

York Hospital Wellspan Health - York, PA
Implementation of an Incentive Walking Program to Reduce Post-operative Complications, Decrease Length of Hospital Stay and to Promote Wellness for the General Surgical Patient

2012 Patient Experience Grant Program Recipients

Middlesex Hospital – Middletown, CT
Voice of the Patient

Nemours Children's Health System – Wilmington, DE
Teaching Students from Varied Health Professions about Working Together to Elevate the Patient Experience

Regions Hospital – St. Paul, MN
Improving Patient Experience and Employee Engagement in the Birth Center

Sharp Coronado Hospital – Coronado, CA
The Effect of Soothing Sound Machines and Meditation Using CD Players on Relaxation in Acute Care Orthopedic Patients

The Ohio State University Wexner Medical Center – Columbus, OH
What Kind of Doctors Do Our Patients Want? Medical Student Exploration of Effective Physician-Patient and Physician-Coworker Relationships

University of Michigan – Ann Arbor, MI
The Interdisciplinary Model: An Effective Approach to Patient Family-Centered Healthcare at a Tertiary Care Specialty Brachial Plexus Program

Wheaton Franciscan Healthcare – Milwaukee, WI
Sharing Positive Impact Stories

2011 Patient Experience Grant Program Recipients

Carson City Hospital – Carson City, MI
The Impact of Intentional and Consistent Discharge Information

Community Medical Center – Missoula, MT
Using Tablet Computers to Provide Patient Education

Good Shepherd Medical Center – Longview, TX 
Enhancing the Great Expectations Program to Impact Overall Patient Experience

Lehigh Valley Physician Group – Allentown, PA
Engaging Patients With Enhanced Communication

North Shore University Hospital – Manhasset, NY
Perceived Patient Benefit from Eye Masks, Ear Plugs, Reflexology Techniques, and Comfort Positions after Percutaneous Coronary Intervention and Electrophysiology Procedures

The Johns Hopkins Hospital – Baltimore, MD
Impact of Structured Healthcare Provider-Family Communication on the Patient-Family Experience in a Neurocritical Care Unit

University of Arizona Medical Center – Tucson, AZ
Exploring Qualitative Patient Responses from Two Approaches to Refine Best Practices

York Hospital-WellSpan Health – York, PA
Use of Communication Boards to Engage Patients and Families in Their Plan of Care

2010 Patient Experience Grant Program Recipients

Exempla St. Joseph Hospital – Denver, CO
Effectiveness of the Patient Navigator Role with the Inpatient Cardiovascular Population

Massachusetts General Hospital – Boston, MA
Strengthening Communication between Patients, Families and Care Providers

Morristown Memorial Hospital – Morristown, NJ
Standardizing the Approach to Communication and Patient Family Care in Adult ICU

Roper Saint Francis Foundation – Charleston, SC
Restructuring New Hire Orientation Processes Impact Employee Engagement and Patient Experience: One Health Care System

Saint Thomas Hospital – Nashville, TN
Strategies to Improve Nurse to Family Member Communication about Critically Ill Patients

Salem Hospital Foundation – Salem, OR
Caring for Patients at End of Life "One Size” Doesn't Fit All

St. Joseph Hospital – Orange, CA
"Spotlighting": An Innovative Approach to Bring "Sacred Encounters" Alive in the Patient Experience

Tallahassee Memorial HealthCare Foundation – Tallahassee, FL
Translation of Survey Forms to Measure Spanish Speaking Patient Experience and Satisfaction

The Heart Hospital Baylor Plano – Plano, TX
The Effects of Nursing Intervention to Reduce Noise in Critical Care to Improve Patient Satisfaction and Outcomes

Bridgeport Hospital – Bridgeport, CT
Impact of Post Discharge Phone Calls to Readmissions of Patients with Congestive Heart Failure

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