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Patient Experience Grant Recipients
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The Beryl Institute offers an annual Patient Experience Grant Program to encourage and support research into the:

  • Value of focusing on the patient experience before, during and after care
  • Impact of customer service efforts on the healthcare experience
  • Influence of culture on the patient experience, service and outcomes

By recognizing these organizations and supporting their ongoing work in their individual areas of focus, the Institute hopes to cultivate ideas and strategies that can be shared across the industry. The Institute will publish a white paper or research brief on the outcomes of each study. Recipients will also present their findings at The Beryl Institute Patient Experience Conference.

Submissions for the grant and scholar program are currently closed. We will begin accepting 2017 grant program applications in late July 2017. View last year's guidelines and overview here.

 
2016 Patient Experience Grant Program Recipients

Chamberlain College of Nursing, Cleveland Campus, Kirtland, OH
Empathy Education in a Baccalaureate Nursing Program


Children’s National Health Network, Washington, DC
Best Practices Surrounding Medical Errors, Adverse Events and Conflict: Improving Physician Communication and Patient Experience


Dell Children's Medical Center of Central Texas, Austin, TX
The Impact of Artwork in a Pediatric Clinical Environment on Staff, Patients and Families


Kaiser Permanente Santa Rosa, Santa Rosa, CA
Explaining the Relationship Between Length of Stay and Patient Satisfaction


Marianjoy Rehabilitation Hospital, Wheaton, IL
Establishing Evidence-Based Benchmarks & Guidelines for the Field of Patient Advocacy


Madonna St. Jane de Chantal Long Term Care Services, Lincoln, NE
Increasing Social Connectivity of Nursing Home Residents with Their Care-giving Staff


Mayo Clinic, Rochester, MN
Integrating Patients and Families into the Clinical and Outcomes Research Process


Niagara Health, St. Catharines, Ontario, Canada
Researching the Added Value of Behavior Based Qualitative Experiential Data to a Survey Based Questionnaire in Establishing a Patient Experience Charter at the Walker Family Cancer Centre


Northwell Health, New Hyde Park, NY
Effectiveness of the Northwell Health, Communication Model, C.O.N.N.E.C.T., on Employee Engagement and Patient Experience


OSUCCC - James Cancer Hospital, Columbus, OH
James Inpatient Nutrition Services: Improving Patient Satisfaction


Saint Luke's Hospital, Kansas City, MO
Empathy Huddles


Stanford Health Care, Palo Alto, CA
Needs Assessment to Improve Patient Experience with Limited English Proficiency


UCSF Helen Diller Family Comprehensive Cancer Center, San Francisco, CA
Thoracic Patient Mapping Initiative


University of Michigan Health System, Ann Arbor, MI
Improving Patient Experience by Addressing Provider Compassion Fatigue


VHA Home Healthcare, Toronto, Ontario, Canada
Exploring Parent's Perceptions and Experiences of Client and Family-centred Care (CFCC) in Homecare: A Photovoice Study


2015 Patient Experience Grant Program Recipients

Columbia University, New York, NY
The Use and Effectiveness of Family Meetings in the Neonatal Intensive Care Unit


HonorHealth Scottsdale Shea Medical Center, Scottsdale, AZ
Can Patient Satisfaction with Foodservice Impact the Patient’s Overall Satisfaction with their Hospital Experience?


Jewish Home Lifecare, New York, NY
Integrating Person Directed Care into the Client Experience


Kaiser Permanente, Irvine, CA
Increase Quality and Efficiency of Nurse Leader Patient Rounding Using a Peer Feedback Process Medical


College of Wisconsin, Children’s Hospital of Wisconsin, Milwaukee, WI
Improving Patient Experience through QI Efforts Aimed at Improving Communication in a Pediatric Emergency Department


Michigan State University, Department of Family Medicine, East Lansing, MI
Patient Engagement in Primary Care Practice: Form, Function, and Outcome


Texas Health Harris Methodist Hospital, Cleburne, TX
The Impact of Including Hospitalized Patients in Morning and Evening Nursing Bedside Report on Anxiety and Perceptions of Patient Experience During Hospitalization


Tufts University School of Medicine, Boston, MA
The Impact of Including Hospitalized Patients in Morning and Evening Nursing Bedside Report on Anxiety and Perceptions of Patient Experience During Hospitalization


University of Ottawa, Ontario, Canada
Transition Interventions for Older Adults with Multiple Chronic Conditions


2014 Patient Experience Grant Program Recipients

BMCC, City University of New York - New York, NY
The Influence of Patient Engagement Factors on Access, Health Communication and Quality of Care


Butler Hospital - Providence, RI
Video Orientation to Enhance the Patient Experience


Carilion Clinic Hospice - Rocky Mount, VA
Post Hospice Committed Care Program


Emory University/Emory Healthcare - Atlanta, GA
Wait Times, Patient Perceptions and Their Impact on the Patient Experience in Radiology


Hospital for Sick Children - Toronto, ON
Piloting a Hospital-Based Tool for Parents of Children with Autism Spectrum Disorder


Lehigh Valley Health Network - Allentown, PA
Using Scripted Communications During Periods of Transformational Change to Increase Patient Satisfaction


McLeod Regional Medical Center - Florence, SC
Group Interaction for Pain Diversion in the Renal Patient


The Medical University of South Carolina Medical Center - Charleston, SC
The Impact of Healthcare Partner Seating on Patient's Perception of Care


MIT Sloan School of Management - Cambridge, MA
Hospital Transport Services: Implications for Patient Satisfaction


Yale-New Haven Hospital-St. Raphael Campus - New Haven, CT
Patients' Perception on Bedside Rounds


2013 Patient Experience Grant Program Recipients

Alegent Creighton Clinic - Omaha, NE
Scripting Evidenced Based Care to Increase Patient Satisfaction


Baptist Health South Florida - Miami, FL
Evaluation of an Innovative Multi-Strategy Approach to Kangaroo Care Promotion in the Neonatal Intensive Care Unit


Fairfax Family Practice Centers/George Mason University - Fairfax, VA
Explore the Relationship of Care Coordination in a Patient Centered Medical Home in Adults with Type 2 Diabetes


Liberty Health/Jersey City Medical Center - Jersey City, NJ
The Magic of Recovery


Joan's Family Bill of Rights - Los Angeles, CA
Medical School Focus on the Patient Experience


Methodist Le Bonheur Healthcare - Memphis, TN
Improving Doctor Communication through Culture Training: A Case Study on the Effect of Physician Culture Training on Patient Perceptions of Doctor-to-Patient Communication


Texas Health Harris Methodist Hospital - Fort Worth, TX
The Impact of Safe Zone Implementation to Improve the Hospital Experience of Patients in Isolation Environments


The Children's Hospital at Montefiore - Bronx, NY
Increased Nurse Presence at the Bed Side Makes a Difference in a Favorable Patient Experience


UCLA Health System - Los Angeles, CA
Improving Patient Satisfaction through Physician Education, Feedback and Incentives


UCLA Health System - Los Angeles, CA
Readmissions in the Era of Patient Engagement


University of Washington/Seattle Children's Hospital - Seattle, WA
Patient Experience Cycle for Electrophysiology Procedures


UT MD Anderson Cancer Center - Houston, TX
Identifying Patient Satisfiers and Dissatisfiers Regarding the Diagnostic Center Process


WellSpan Center for Mind-Body Health - Gettysburg, PA
Effects of a Mindfulness-Based Stress Reduction Program on Cardiac Outpatients


York Hospital Wellspan Health - York, PA
Implementation of an Incentive Walking Program to Reduce Post-operative Complications, Decrease Length of Hospital Stay and to Promote Wellness for the General Surgical Patient


2012 Patient Experience Grant Program Recipients

Middlesex Hospital – Middletown, CT
Voice of the Patient


Nemours Children's Health System – Wilmington, DE
Teaching Students from Varied Health Professions about Working Together to Elevate the Patient Experience


Regions Hospital – St. Paul, MN
Improving Patient Experience and Employee Engagement in the Birth Center


Sharp Coronado Hospital – Coronado, CA
The Effect of Soothing Sound Machines and Meditation Using CD Players on Relaxation in Acute Care Orthopedic Patients


The Ohio State University Wexner Medical Center – Columbus, OH
What Kind of Doctors Do Our Patients Want? Medical Student Exploration of Effective Physician-Patient and Physician-Coworker Relationships


University of Michigan – Ann Arbor, MI
The Interdisciplinary Model: An Effective Approach to Patient Family-Centered Healthcare at a Tertiary Care Specialty Brachial Plexus Program


Wheaton Franciscan Healthcare – Milwaukee, WI
Sharing Positive Impact Stories


2011 Patient Experience Grant Program Recipients

Carson City Hospital – Carson City, MI
The Impact of Intentional and Consistent Discharge Information


Community Medical Center – Missoula, MT
Using Tablet Computers to Provide Patient Education


Good Shepherd Medical Center – Longview, TX 
Enhancing the Great Expectations Program to Impact Overall Patient Experience


Lehigh Valley Physician Group – Allentown, PA
Engaging Patients With Enhanced Communication


North Shore University Hospital – Manhasset, NY
Perceived Patient Benefit from Eye Masks, Ear Plugs, Reflexology Techniques, and Comfort Positions after Percutaneous Coronary Intervention and Electrophysiology Procedures


The Johns Hopkins Hospital – Baltimore, MD
Impact of Structured Healthcare Provider-Family Communication on the Patient-Family Experience in a Neurocritical Care Unit


University of Arizona Medical Center – Tucson, AZ
Exploring Qualitative Patient Responses from Two Approaches to Refine Best Practices


York Hospital-WellSpan Health – York, PA
Use of Communication Boards to Engage Patients and Families in Their Plan of Care


2010 Patient Experience Grant Program Recipients

Exempla St. Joseph Hospital – Denver, CO
Effectiveness of the Patient Navigator Role with the Inpatient Cardiovascular Population


Massachusetts General Hospital – Boston, MA
Strengthening Communication between Patients, Families and Care Providers


Morristown Memorial Hospital – Morristown, NJ
Standardizing the Approach to Communication and Patient Family Care in Adult ICU


Roper Saint Francis Foundation – Charleston, SC
Restructuring New Hire Orientation Processes Impact Employee Engagement and Patient Experience: One Health Care System


Saint Thomas Hospital – Nashville, TN
Strategies to Improve Nurse to Family Member Communication about Critically Ill Patients


Salem Hospital Foundation – Salem, OR
Caring for Patients at End of Life "One Size” Doesn't Fit All


St. Joseph Hospital – Orange, CA
"Spotlighting": An Innovative Approach to Bring "Sacred Encounters" Alive in the Patient Experience


Tallahassee Memorial HealthCare Foundation – Tallahassee, FL
Translation of Survey Forms to Measure Spanish Speaking Patient Experience and Satisfaction


The Heart Hospital Baylor Plano – Plano, TX
The Effects of Nursing Intervention to Reduce Noise in Critical Care to Improve Patient Satisfaction and Outcomes


Bridgeport Hospital – Bridgeport, CT
Impact of Post Discharge Phone Calls to Readmissions of Patients with Congestive Heart Failure

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