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Conference Planning Committee
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The conference planning committee advises on content, format and logistics to help ensure Patient Experience Conference remains a relevant and enjoyable experience for participants.  

Conference Planning Committee Members:

Roxanne Baier, Director, Office of the Patient & Family Experience, Children's Health 

Rachel Biblow, Senior Director, Patient and Family Services, The Children’s Hospital of Philadelphia 

Pediatric Community Liaison

Linda Fahey, Regional Director Quality & Patient Safety, Kaiser Permanente  

D’Anna Holmes, Program Manager, Patient Engagement, Northwestern Memorial Hospital

Global Patient & Family Advisory Council Liaison

Juan Luna, Director, Patient Experience and Volunteer Services, Medical Center Arlington 

Kim Pederson, Administrative Director, Patient Relations, MarianJoy Rehabilitation Center 

Patient Advocacy Community Liaison

Sandhya Pruthi, Medical Director of Patient Experience, Mayo Clinic

Mike Ross, Service Excellence Manager, Southern Illinois Healthcare

Becky Ruckno, Director, Patient Experience, Geisinger Health System

Michelle Serrato, Manager, Service Excellence, Clovis Community Medical Center 

Erica Steed, Manager, Patient Engagement, Georgia Regents Medical Center

Colleen Sweeney, Founder, Sweeney Healthcare Enterprises

Continuing Education Sponsors:

Dr. Larry L. Brown, Medical Director Service, Mission & Community, Alegent Creighton Clinic

Mary Ann Dragon
, Director, Patient & Family Services, MacDonald Women's/Rainbow Babies & Children's Hospitals, University Hospitals  

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