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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience. Contact us to inquire about sharing a case study from your organization.

Latest Case Study

A Journey of Cultural Transformation: Engaging the Hearts of Teams and Leaders to Elevate the Experience
The University of Chicago Medicine illustrates how they capitalized on their people as their biggest asset. Valuing their people (clinical and non-clinical alike), engaging them in experiences that reconnects them to purposeful and meaningful interactions, identifying and leveraging their strengths and acknowledging their capacity to change a world is the catalyst which fuels transformational change to cultivate a palpable culture of caring. Grounded in this notion of changing a world, not the world, UChicago Medicine set out to change - a world of one person, one colleague, one team, and one patient at a time.


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