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Patient Experience Body of Knowledge - Contributors
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Thank you to the over 400 people from 10 countries who have taken the time to contribute to the global dialogue on the Patient Experience Body of Knowledge*.

Special thanks to the Patient Experience Body of Knowledge Steering Team:

  • Paul Clarke, NCH Healthcare System
  • Andrea Herbert, UCLA Health System
  • Mary Malone, Malone Advisory Services
  • Tony Padilla, UCLA Health System
  • Michelle Serrato, Clovis Community Medical Center
  • Colleen Sweeney, Sweeney Healthcare Enterprises
  • Tiffani Darling, Northwestern Memorial Hospital
  • CJ Merrill, St. David's Healthcare
  • Carol Santalucia, Santalucia Group
  • Jason A. Wolf, The Beryl Institute

Individuals (listed alphabetically by last name) providing feedbackinclude:

  • Stacy Albert, Baylor Health Care System
  • Alice Albu, Trinity Health
  • A. Nicole Allen, Kaiser Permanente - Northern California
  • Jan Althouse, Cook Children's Medical Center
  • Susan Alves-Rankin, UCSF MC/UCSF Benioff Children's Hospital
  • Nicki Andersen, Cook Children's Health Care System
  • Melissa Anderson, The Nebraska Medical Center
  • Nan Apps, Bassett Medical Center
  • Lucia Aschettino, Capital Community College
  • Kathy Astone, Cantex Continuing Care Network
  • Darrell Atkin, Skylight Healthcare Systems
  • Kristin Baird, Baird Group
  • Kari Barrett, Bellin Health
  • Merlyn Bartlett, Columbus Regional Health
  • Samir Batra, TVR Communications
  • D. Batten, Aurora Sinai Medical Center
  • Rose Marie Bauer, Palisades Medical Center
  • Greg Berney, Cone Health
  • Margo Bida, University of Wisconsin Health
  • Jennifer Block, Avatar International
  • Margaret Boyd, San Jacinto Methodist Hospital
  • Keith Boyle, Henry Mayo Newhall Memorial Hospital
  • Debra Bradley, WellSpan
  • Bernadette Brady, ACT Health
  • Jenny Brehm, The Ohio State University Wexner Medical Center
  • Sharon Brodie, Duke Raleigh Hospital
  • Chad Brough, Cone Health
  • Sheila Brune, KSB Hospital
  • Deanna Buelow, Marian Regional Medical Center
  • Mary Sue Burke
  • Joy Burt, Akron Children's Hospital
  • Janet Butterworth, NHS North West - Inspiration NW
  • Nancy Cardwood, Community Regional Medical Center
  • Devin Carty, Vanguard Health Systems
  • Leigh Casillo, UMass Memorial Medical Center
  • Christine Cassisi, Shands Hospital at the University of Florida
  • Theresa Chambers, Recognition Works
  • Megan Chavez, Tower Strategies
  • Susan Cheney, Swank Healthcare
  • Anthony Cirillo, Fast Forward Consulting
  • Petrus Cloete, Mediclinic
  • Sue Collier, NC Quality Center/NC Hospital Association
  • Richard Corcoran, Vanderbilt University Medical Center
  • Nicole Coy, Gelb Consulting Group Inc.
  • Tina Crave, UW Health Partners Watertown Regional Medical Center
  • Catherine Crock, Australian Institute for Patient & Family Centred Care
  • Brenda Cross, Health First
  • Sharon Cross, The Ohio State University Wexner Medical Center
  • Lena Cuthbertson BC Ministry of Health
  • Chrissy Daniels, University of Utah
  • Sally DeAngelis, Lowell General Hospital
  • Tria Deibert, Meridian Health
  • Doug Della Pietra, Rochester General Hospital
  • Nancy DeZellar Walsh, DeZellar Walsh Consulting
  • Rhonda Dishongh, Memorial Hermann
  • Lisa DiTroia, Shore Medical Center
  • Gerard Donkersloot, Kaiser Permanente
  • Carrie Donovan, Spearfish Regional Hospital
  • Sandy Doucette, Mercy Hospitals of Bakersfield
  • Mary Ann Dragon, University Hospitals, Women’s & Children's
  • Glen Earl, Parkland Hospital
  • Lynn Ehrmantraut, Avatar International LLC
  • Judy Elleson, University of Iowa Health Care
  • Gladys Epting, University HealthSystem Consortium
  • Caryn Esten, Froedtert Health
  • Lucy Falatic, St Joseph Health Center
  • Tom Faure, Vibrant Enterprise Associates
  • Gwen Faust, HealthStream
  • Karin Feltman, Lawrence Memorial Hospital
  • Fiona Forbes, The Chris O'Brien Lifehouse at RPA
  • Julie Foss, Vanderbilt University Medical Center
  • Cathy Lee Frederick, McLeod Health
  • Janice Freeman, Marshfield Clinic
  • Laurie Friedman, Boston College Connell School of Nursing
  • Andrew Gallan, DePaul University
  • Kristy Gay, Press Ganey
  • Laura Giddings, Franciscan Health System
  • Michele Gilliam, Martin's Point Health Care
  • Lisa Gleason, Hutchinson Regional Medical Center
  • Jill Golde, Leebov Golde & Associates
  • Teresa Golden, NCH Healthcare System
  • Kelly Gonzales, Portland State Unversity
  • Donna Govoni, Mid Coast Hospital
  • Patricia Grace, East Alabama Medical Center
  • Susan Graham, King's Daughter Medical Center
  • Jenna Graves, McLaren
  • Esther Green, Cancer Care Ontario
  • Naomi Greenberg, Cancer Care Ontario
  • Amanda Griffiths, Trinity Medical Center
  • Laura Gutierrez, St. Mary Mercy Hospital
  • Anne Marie Hadley, Lifehouse
  • Jessica Halley, The Ohio State University Wexner Medical Center
  • Margo Halm, Salem Hospital
  • Laura Hamblin, St. Elizabeth Healthcare
  • George Handzo, Handzo Consulting
  • Karen Haney, Turning Point Group
  • Ellen Hansen, McLane Children's Hospital Scott & White
  • Emily Hardeman, The University of Texas MD Anderson Cancer Center
  • Elisabeth Harding, Children's Hospital Boston
  • Susan Haufe, Virgina Mason Medical Center
  • Joe Healey, Mercy Gilbert Medical Center
  • Lance Hegland
  • Amy Helder, The Ohio State University Wexner Medical Center
  • Nancy Henkes, Lakewood Health System
  • Kathleen Hershey, Utopia Wildlife Rehabilitators Inc.
  • Bryan Hildreth, Norton Healthcare
  • Jeannette Hodge, Yale-New Haven Hospital
  • Kristin Hoefling, Scripps Health
  • Cynthia Hogan, Tenet Healthcare
  • Anne Hooper, Inova Health System
  • David Hopkins
  • Kathleen Horvath, Long Term Care
  • Susan Hull, Wellspring Consulting
  • Amy Jacquemard, Children's Hospital Colorado
  • Marlena Jareaux, Culture By Design, Inc.
  • Tracy Johns, Medical Center of Central Georgia
  • William Johnson, Memorial Health System
  • Dawn Johnson, Bermuda Hospitals Board
  • Marianne Johnson, Critical Care Systems
  • Michelle Johnson-Fleece, Einstein Healthcare Network
  • Tina Jones, Carondelet Health
  • Marilyn Kabb, University Hospital-CMC
  • Sally Kacner, The Christ Hospital
  • Joanna Kaufman, Institute for Patient- and Family-Centered Care
  • Patrick Kegin, North Kansas City Hospital
  • Betsy Kenally, Greater Hudson Valley Health System
  • Sharby Kennard, Dignity Health - Chandler Regional Medical Center
  • Kirat Kharode, LibertyHealth System
  • Tami King, Sutter Surgical Hospital North Valley
  • Ron Kingsley, Lynk Software, Inc.
  • Susan Kinsman, Kish Health
  • Heidi Kirkland, Tucson Orthopaedic Institute
  • Jan Kirsch, VHA Central
  • Tami Kitchen, Shore Medical Center
  • Gary Kolbec, LodgeNet Healthcare
  • Gale Kreibich, Gunderson Lutheran Health System
  • Sue La Crosse, Gundersen Lutheran Health System
  • Lisa Landen, Health First Cape Canaveral Hospital
  • Mary Beth Leaton, Morristown Medical Center
  • Wendy Leebov, Wendy Leebov and Associates
  • Lynn Levandowski, University of Rochester/James P. Wilmot Cancer Center
  • Susan Lewellan, Exempla Lutheran Medical Center
  • Sharon Lewis, Glenwood Regional Medical Center
  • Sara Ley, Lutheran Health Network
  • Jordan Little, Sodexo @ Faxton St. Luke's Healthcare
  • Michele Lloyd, The Children's Hospital of Philadelphia
  • Claire Long, Hunterdon Medical Center
  • Susan Long, URS Corporation
  • Laure Lundberg, Schumacher Medical Group Billing
  • Juan Luna, Medical Center Arlington
  • Luke MacAdam, The Ohio State University Wexner Medical Center
  • Jason Macedonia, Avatar International
  • Karen Maddox, Berger Health System
  • Matt Marchbanks, Sodexo - FSLHC
  • Jamie Markel, WellSpan Health
  • Charles Martin, Aurora Health Care
  • Susan Mazer, Healing HealthCare Systems, Inc.
  • Charlene McCallum, Chilton Hospital
  • Hayley McCraney, UC Irvine Health
  • John McKeever, Gelb, An Endeavor Management Company
  • Mary Anne McMurren, PeaceHealth
  • Pat McNulty-Collins, North Colorado Medical Center (Banner)
  • Kevin Meek, OASIS Hospital
  • Natasha Meinecke, St. Rose Dominican Hospital Siena Campus
  • Linda Melillo, Spaulding Rehab Network
  • Anne Mendoza, St. Joseph's Heritage Healthcare
  • Laurie Michael, Mercy Hospital Grayling
  • Gerard Migeon, Clarity Child Guidance Center
  • Colleen Miles, Carroll Hospital Center
  • Tammy Miller, Deaconess Hospital
  • Melisa Minkow, TVRC
  • Sjaak Molenaar, AMC
  • Lori Moler, Children's of Alabama
  • Julianne Moorad, The University of Texas MD Anderson Cancer Center
  • Stacie Morales, Bayshore Medical Center
  • Jacki Morgan, Mercy Medical Center-North Iowa
  • Michael Moy, Rush University Medical Center
  • Keisha Mulling-Smith, The George Washington University Hospital
  • John Murray, Memorial Hermann
  • Nadine Myers, The Ohio State University Wexner Medical Center
  • Stephanie Neff, Genesis HealthCare System
  • Jodi Nelson, Silverton Health
  • Laura Nicholson, Rogue Valley Medical Center
  • Terri Nuss, Baylor Health Care System
  • Dianne O'Konski, Regions Hospital
  • Julie O'Shaughnessy, Avatar International LLC
  • Mary Owen, UC Irvine Health
  • Suzette Partridge, Anderson Regional Medical Center
  • Christy Patton, The Ohio State University Wexner Medical Center
  • Kim Pederson, Marianjoy
  • Pat Perkin, Select Medical
  • Justin Pestrue, OSUMC
  • Carla Peterson, Press Ganey
  • Dane Pflueger, London School of Economics
  • Kimberly Plitsch, Memorial Hospital
  • Richard Potts, The Ohio State University Wexner Medical Center
  • Pam Prissel, Mayo Clinic Health System
  • Linda Reiser, Tallahassee Memorial HealthCare
  • Nancy Riggs, Ohio Health
  • Robyn Ringa, Northwestern Lake Forest Hospital
  • Jeannie Ritzius, Virtua
  • Mary Linda Rivera, Cleveland Clinic
  • Bryce Roche, Oakwood Healthcare
  • Kristen Rogers, The Washington Hospital
  • Cheryl Rogers, Middlesex Hospital
  • Diane Rogers, Contagious Change, LLC
  • Kathleen Ruroede, Marianjoy Rehabilitation Hospital
  • Sandy Rush, Dignity Health
  • Christian Rushmann, Mayo Clinic Health System
  • Judith Russell
  • Joseph Ruth, Hoag Hospital
  • Roseanna Ryan, Stony Brook University Hospital
  • Pam Sandy, South Bend Memorial Hospital
  • Nisha Sankaran
  • Amy Sayles, Allegiance Health
  • Robin Schildknecht, UK HealthCare
  • Ann Schneider
  • Beryl Shaw, Another Life Services
  • Amy Sherwood, Tuality Healthcare
  • Victoria Shoemaker, Schumacher Group
  • Maggie Shreve, Rush University Medical Group
  • Terre Short, Community Medical Center
  • Heather Simons, Willis Knighton Health System
  • Gordon Sims, Independent Consultant
  • Libby Skiles, Southeast Georgia Health System
  • Denise Skrocki, UMass Memorial Medical Center
  • Cindy Slaydon, Sparks
  • Elizabeth Smith, Centura Health System
  • Gaye Smith, Vanderbilt University Medical Center
  • Kerry Sobol, University of Maryland Medical Center
  • Jennifer Sparks, King's Daughter Medical Center
  • Shelby Speas, Independent consultant
  • Susan Spencer, Akron General Health System
  • Mariane Stefano, Nemours
  • Gloria Stone Plottel, GSP²
  • Gena Strang-Behrens, St. Agnes Medical Center
  • Peggy Strawhecker, Alegent Health
  • Arthur Sturm, SRK
  • Sue Sutton, Tower
  • Anne Tarpey, Westchester Medical Center
  • Beverly Tate, The Ohio State University Wexner Medical Center
  • Judy Taylor, Elks Rehab Hospital
  • Jonathan Teter, The Johns Hopkins Hospital
  • Mary Theobald, Antelope Valley Hospital
  • Carla Thibodeaux, Sparks
  • Christina Thielst, Tower Strategies
  • Paula Timco, Acacia Dory, LLC
  • Debbie Thomas, Sodexo
  • Sandra Toms, Denton Regional Medical Center
  • Diana Topjian, Roper St. Francis Mount Pleasant Hospital
  • Kathy Torpie, International Keynote Speaker
  • Maria Turner, Mediserve Nursing Agency
  • Daniel van Leeuwen, Children's Hospital Boston
  • Fran Vitullo, St. Elizabeth Health Center
  • Thomas Voccola, CEO2
  • Matt Vosmik, Edward Hospital
  • Lisa Warrington, Benefis Hospitals
  • Savannah Washington, Harnett Health System
  • Jon Ann Watson, San Jacinto Methodist Hospital
  • Mandy Wearne, NHS North West - Inspiration NW
  • Cindy Wedel, Vanderbilt University Medical Center
  • Judy Westers, Spectrum Health
  • Stacie Whiting, Ephrata Community Hospital
  • Rukiya Wongus, University of Maryland Faculty Physicians, Inc. (FPI)
  • Blair Wright, The White Stone Group
  • Cindy Wright, 4M Emergency Systems, Inc.
  • Clare Wyke, Leeds Community Healthcare NHS Trust
  • Irene Zbiczak, Mills-Peninsula Health Services
  • Kathryn Zimmerman, The Christ Hospital
  • Laurie Zone-Smith, NCH Healthcare System
  • Becky Zuccarelli, Johns Hopkins Health System

Additional groups providing feedback include:

  • Baylor Healthcare Office of Patient Centeredness/Patient Experience Steering Team
  • British Columbia Patient Satisfaction Committee
  • Inter-Jurisdictional Patient Satisfaction Group - Canada

*Patient Experience Body of Knowledge and associated content copyright of The Beryl Institute 2012

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