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Patient Experience Advisory Board
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Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts.


Tena Alonzo

Director of Education and Research, Beatitudes Campus
Phoenix, AZ

Dexter Borrowman, CPXP

Director National Care Experience Improvement , Kaiser Permanente
Oakland, CA

Paul Clarke

Patient Experience Culture Specialist, Lee Health System
Fort Myers, FL

Mary Ann Dragon

Director, Patient & Family Services, MacDonald Women's/Rainbow Babies & Children's Hospitals
Cleveland, OH

Kevin Hill, CPXP

Manager, Office of Patient and Family Experience, Vidant Health
Greenville, NC

Jason Phibbs, CPXP

Director, Patient Experience, TriHealth
Cincinnati, OH

Sandy Rush

Director - Patient and Family Experience, Dignity Health
Henderson, NV

Nicole L. Cable, CPXP

Corporate Director, Patient Experience Programs, ChenMed
Miami, FL

Dr. Larry L. Brown

Associate Chief of Staff for Primary Care, Department of Veterans Affairs, Nebraska-Western Iowa Healthcare System
Omaha, NE

Nancy Corcoran Davidoff

Executive Vice President, Chief Experience Officer, Hackensack Meridian Health Network
Red Bank, NJ

Bryanna Gallaway, CPXP

Director, Service Excellence, Stanford Health Care
Stanford, CA

Juan Luna, CPXP

Director, Patient Experience, Saint Vincent Hospital
Worchester, MA

Walter Rojenko, CPXP

Ontario, Canada

Michelle Serrato

Manager, Service Excellence, Clovis Community Medical Center
Clovis, CA

Rachel Biblow

Senior Director of Patient and Family Services, The Children's Hospital Of Philadelphia
Philadelphia, PA

Kate Clarke

Manager, Patient Relations/Interpreter Services, Cadence Health
Winfield, IL

Doug Della Pietra, M.Div., CPXP

Manager, Volunteer & Guest Services, Rochester General Hospital
Rochester, NY

Susan Haufe

Executive Director, Patient Experience, Yale-New Haven Hospital
New Haven, CT

Kim Pedersen, CPXP

Administrative Director, Patient Relations, MarianJoy Rehabilitation
Wheaton, IL

Char Ryan, CPXP

Patient Experience and Employee Engagement Officer, Keck Hospital of USC
Los Angeles, CA

Shawn R. Smith, MBA, CPXP

Chief Experience Officer, Office of Patient Experience, MedStar Hospital Washington Center
Washington, DC

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