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Patient Experience Advisory Board
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Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts.

 

Tena Alonzo

Director of Comfort Matters, Beatitudes Campus
Phoenix, AZ

Dexter Borrowman, CPXP

Director, Care Experience, Maui Health System, Maui Memorial Medical Center
Wailuku, HI

Paul Clarke

Patient Experience Culture Specialist, Lee Health System
Fort Myers, FL

Mary Ann Dragon

Director, Patient & Family Services, MacDonald Women's/Rainbow Babies & Children's Hospitals
Cleveland, OH

Kevin Hill, CPXP

Director, Office of Experience, Vidant Health
Greenville, NC

Jason Phibbs, CPXP

Director, Patient Experience, TriHealth
Cincinnati, OH

Sandy Rush

Senior Director, Patient Experience, Dignity Health
Henderson, NV

Nicole L. Cable, CPXP

Corporate Director of Patient Experience Programs, ChenMed
Miami, FL

Dr. Larry L. Brown

Associate Chief of Staff for Primary Care, Department of Veterans Affairs, Nebraska-Western Iowa Healthcare System
Omaha, NE

Nancy Corcoran Davidoff

Executive Vice President, Chief Experience Officer, Hackensack Meridian Health Network
Red Bank, NJ

Bryanna Gallaway, CPXP

Director, Service Excellence, Stanford Health Care
Stanford, CA

Juan Luna, CPXP

Director, Patient Experience, Saint Vincent Hospital
Worchester, MA

Walter Rojenko, CPXP

Director, Customer Care Organization, Province of Ontario Workplace Safety and Insurance Board
Ontario, Canada

Michelle Serrato

Service Excellence Manager, Clovis Community Medical Center
Clovis, CA

Rachel Biblow

Senior Director of Patient and Family Services, The Children's Hospital Of Philadelphia
Philadelphia, PA

Kate Clarke

Manager, Patient Relations/Interpreter Services, Northwestern Medicine
Winfield, IL

Doug Della Pietra, M.Div., CPXP

Manager, Volunteer & Guest Services, Rochester General Hospital
Rochester, NY

Susan Haufe

Chief Experience Officer, Yale-New Haven Health
New Haven, CT

Kim Pedersen, CPXP

Director, Patient Relations, Marianjoy Rehabilitation Hospital (part of Northwestern Medicine)
Wheaton, IL

Char Ryan, CPXP

Patient Experience and Employee Engagement Officer, Keck Medicine of USC
Los Angeles, CA

Shawn R. Smith, MBA, CPXP

Chief Experience Officer, MedStar Hospital Washington Center
Washington, DC

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