There is a lot of chatter these days about improving the patient hospital experience. Ask any C-suite hospital executive to list his or her priorities and some variation of patient experience (patient satisfaction, patient safety, quality care, etc.) will likely top the list.
Jason Wolf, Executive Director of The Beryl Institute was asked to boil his advice down to the five most important tips a hospital can use to improve its patient experience. The suggestions can be found in the full article here.