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The Beryl Institute News: Press Releases

New Patient Experience White Paper Released by The Beryl Institute

Wednesday, October 27, 2010  
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The Beryl Institute released its latest White Paper, The Four Cornerstones of an Exceptional Patient Experience, focusing on two newly released studies on the importance of the patient experience and describing the necessary ingredients of a successful service culture. The research shows that there is not a single pathway to develop a culture of service. But there are several elements which are critical to creating a successful service culture. According to these new studies, organizations that build an effective culture of service have mastered the art and science of putting patients first, which is the essential ingredient of a successful patient experience. Read the entire release or down load the new white paper.


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