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The Beryl Institute News: In the News

What is Different Between Patient Experience, Satisfaction?

Wednesday, July 12, 2017  
Posted by: Natalie McKay
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Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they are in fact separate terms that have entirely different meanings to healthcare professionals.

The Beryl Institute, a healthcare organization dedicated to improving the patient experience, says patient experience is “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”

> Read the full article in PatientEngagementHIT


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