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The Beryl Institute News: In the News

Patient Experience: One Person at a Time

Thursday, September 01, 2016  
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For healthcare executives, attention to results of the Centers for Medicare & Medicaid Services' Hospital Consumer Assessment of Healthcare Providers and Systems survey— the organization's tool for measuring patients' perceptions of care—has become a necessity due to reimbursement changes, public reporting of scores, and the shift to value-based care. But a single-minded focus on HCAHPS scores is a missed opportunity to improve quality, safety, and patient engagement through a broader, more multifaceted approach to patient experience. The Beryl Institute, an independent nonprofit thought leadership organization focused on improving patient experience, defines this approach as "the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across a continuum of care."

> Read the full article on HealthLeaders Media

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