As a hospital executive, you’ve probably heard the words "patient experience” so much over the past few years that it’s now a regular part of your everyday vocabulary. So you know the push for improving patient experiences isn’t just a passing fad, but rather a hospital priority that’s being tied to performance reviews and bonuses. But how are U.S. hospitals doing when it comes to improving patient experience?
The answer: Just so-so.
A 2011 study by The Beryl Institute, The State of Patient Experience in American Hospitals, found that patient experience is a top priority for hospital executives. So much so that it’s now on par with quality, safety and financial performance.