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The Beryl Institute News: In the News

Patient Experience: New buzzword or top-priority for hospitals?

Tuesday, November 27, 2012  
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As a hospital executive, you’ve probably heard the words "patient experience” so much over the past few years that it’s now a regular part of your everyday vocabulary. So you know the push for improving patient experiences isn’t just a passing fad, but rather a hospital priority that’s being tied to performance reviews and bonuses. But how are U.S. hospitals doing when it comes to improving patient experience?

The answer: Just so-so.

A 2011 study by The Beryl Institute, The State of Patient Experience in American Hospitals, found that patient experience is a top priority for hospital executives. So much so that it’s now on par with quality, safety and financial performance.

>Read Full Article in Healthcare Business Tech

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