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Webinar - Implementing a Real-Time Survey System and the 6E Framework
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This webinar will share the story of how and why we implemented a real time patient experience survey system in the Western Sydney Local Health District.

7/18/2017
When: July 18, 2017
4:00 pm ET
Where: United States

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Implementing a Real-Time Survey System and the 6E Framework - An Early Case Study on Improving Patient Experience

Dr. Avnesh Ratnanesan, CEO, Energesse
Kay de Ridder, Patient and Carer Experience Manager, Western Sydney Local Health District, NSW Health

July 18, 2017, 4:00-5:00 PM ET

This webinar will share the story of how and why we implemented a real time patient experience survey system in the Western Sydney Local Health District. We will discuss the path we took to ensure engagement with clinicians and other staff, how we are reporting the data, and what this means for our patients, carers and families. We will give an overview of the platform that was chosen for our survey and the accompanying 6E Framework which strategically integrates various components of patient experience improvement in a holistic manner.

Objectives

  • Plan and implement your data collection strategy from patient surveys.
  • Identify how to engage management and frontline staff to get buy-in for patient experience improvement.
  • Demonstrate how to encourage action from frontline staff in order to implement patient-centred actions.
  • Summarize how emotional analysis of patient feedback works and what that means for redesign of your patient journeys.

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