Join | Print Page | Contact Us | Your Cart | Sign In | Register
Encore Webinar - When Patient Engagement Competes with Safety
Tell a Friend About This EventTell a Friend
 

This panel presentation illustrates a unique angle of diverse perspectives on management of the growing national problem of consumer misbehavior in the healthcare industry. Through the eyes of a Patient Engagement Coach, a Patient Relations Manager, a Professional Practice Educator and a Chaplain we look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting.

8/22/2017
When: August 22, 2017
2:00 pm ET
Where: United States

« Go to Upcoming Event List  

When Patient Engagement Competes with Safety: Compassionate Approach to Limit Setting in Disruptive Situations*

Kate Clarke, Manager, Patient Relations/Interpreter Services, Northwestern Medicine 
Katherine Czyzewski, Professional Development Specialist, Northwestern Medicine Central DuPage Hospital 
Christine Kautz, Patient Engagement Coach, Northwestern Medicine Central DuPage Hospital
Karen Pugliese MA, BCC | Advanced Practice Chaplain, NM Central DuPage Hospital & Warrenville Cancer Center

August 22, 2017, 2:00-3:00 PM ET

We have seen many presentations on working with disruptive persons. This panel presentation illustrates a unique angle of diverse perspectives on management of the growing national problem of consumer misbehavior in the healthcare industry. Through the eyes of a Patient Engagement Coach, a Patient Relations Manager, a Professional Practice Educator and a Chaplain we look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting. Employees benefit from improved emotional self regulation, recognizing disruptive behaviors and feel more confident using limit setting and seeking assistance.

Learning Objectives

  • Recognize behaviors that can lead to discontentment among patients, families, and/or employees.
  • Describe how limit setting maintains a culture of safety and ultimately supports patient engagement.
  • Create a structure that empowers the use of limit setting in conjunction with a culture of teamwork and communication.

*This webinar is an encore presentation from the Patient Experience Conference 2017.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org