Enhancing Patient and Physician Exam Room Interactions with the Electronic Health Record

Thomas Hopkins, M.D., Associate Medical Director, Sutter Independent Physicians and Anne Coit, Service Excellence Coach, Sutter Independent Physicians, CPXP, ICF-Certified Coach, Lean Sensei

May 23, 2017, 2:00-3:00 PM ET

Many physicians and medical staff experience challenges when it comes to maintaining high quality patient communication when the electronic health record (EHR) is in place. During this webinar, Thomas Hopkins, M.D. and Anne Coit, Service Excellence Coach will discuss communication challenges with the EHR and best practices physicians can implement to maintain rapport between the physician and the patient. Tom Hopkins, M.D. will share how these best practices have benefited his practice. Anne Coit, Service Excellence Coach, will also share how she coaches physicians on these skills.

Learning Objectives

• List common communication challenges with the electronic health record.
• Describe best practices for patient centered communication with the EHR.
• Identify best practices for maintaining physician satisfaction with the EHR.
• Discuss approaches for coaching physicians on the EHR.