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Webinar - Different? Same? Aren’t People Just People?: Serving the Many Faces of Healthcare
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When we become aware of and embrace the cultural differences in our workplace – employees and patients – we serve each other better, can cure disease better, and provide a more caring and compassionate environment for our patients. Creating an environment focused on greater cultural competence will improve the interactions between patients and the hospital team.

3/28/2017
When: March 28, 2017
2:00 pm ET
Where: United States

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Different? Same? Aren’t People Just People?: Serving the Many Faces of Healthcare

Lara Burnside, VP, Chief Patient Experience Officer | JPS Health Network and Annica Fischer, Director, Patient Experience | JPS Health Network

March 28, 2017, 2:00-3:00 PM ET

When we become aware of and embrace the cultural differences in our workplace – employees and patients – we serve each other better, can cure disease better, and provide a more caring and compassionate environment for our patients. Creating an environment focused on greater cultural competence will improve the interactions between patients and the hospital team. Not only will the overall experience for patients and families become better, but we have experienced significant improvement in quality outcomes, uncovered many good catches or near misses, and we connect to purpose with our patients in a more meaningful way.

Objectives:

  • Acquire tactics to engage with patients and families in a patient-centered way.
  • Discover tools to identify patient preferences as it relates to cultural preferences.
  • Learn the importance of creating diversity curiosity in your workforce to serve patients in a meaningful way.
  • Discover the importance of using technology to support language services.

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