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Upcoming Events

8/2/2016
Webinar - Planning and Launching a Patient and Family Advisory Council, Part 1

8/3/2016
PX BOK Virtual Classroom - Service Recovery

8/5/2016
PX BOK Virtual Classroom - Metrics and Measurement

Webinar - Framing the Field of Patient Experience: Refocusing the Heart of Healthcare
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Join us in learning about the critical elements framing patient experience as a field, the key areas of strategic focus that help us to move the experience conversation forward and answer the call to action, identifying what we can do as individuals, organizations and as a healthcare system overall, to refocus the heart of healthcare.

5/19/2016
When: May 19, 2016
2:00 pm ET
Where: United States

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Framing the Field of Patient Experience: Refocusing the Heart of Healthcare*
Presented by Jason A. Wolf, Ph.D., President, The Beryl Institute

May 19, 2016 2:00-3:00 PM ET

In recent years the concept of patient experience moved from the fringes of the healthcare conversation to the heart of all healthcare encompasses. Challenged by some as a fad, even in the face of emerging policy and growing financial implications, a shifting consumer mindset and a growing global movement of professionals committed to experience excellence converged to set the foundation for the framing of patient experience as a true field of practice. Join us in learning about the critical elements framing patient experience as a field, the key areas of strategic focus that help us to move the experience conversation forward and answer the call to action, identifying what we can do as individuals, organizations and as a healthcare system overall, to refocus the heart of healthcare.

*Rescheduled from April 28th. Complimentary webinar. Space is limited for the headliner webinar. If the webinar reaches capacity, registrants will have an opportunity to join a waiting list and a webinar replay will be provided.

 

 

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