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Webinar - Language Access and Patient-Centered Care
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Communication is the very heart of health care, business, entertainment and hospitality... but what happens when two people come from different cultures, speak different languages, and cannot understand each other? In this webinar we will explore ways to reduce misunderstandings that stem from linguistic, cultural and systemic difference and dissimilar expectations between patients and their providers.

6/6/2017
When: June 6, 2017
2:00 pm ET
Where: United States

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Language Access and Patient-Centered Care: Partnering with language specialists to enhance Patient-Centered Care

Nouria Belmouloud, CHI, BA, MA | Supervisor, Duke International Patient Services

June 6, 2017, 2:00-3:00 PM ET

Communication is the very heart of health care, business, entertainment and hospitality... but what happens when two people come from different cultures, speak different languages, and cannot understand each other? In this webinar we will explore ways to reduce misunderstandings that stem from linguistic, cultural and systemic difference and dissimilar expectations between patients and their providers.

Learning Objectives

  • Utilize interpreters and translators to optimize patient care.
  • Effectively partner with interpreters as culture brokers to encourage culturally competent care and overcome communication barriers.
  • Collaborate with interpreters as patient advocates to eliminate health disparities and improve access to quality care regardless of language, culture or status.

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